How to integrate Genie chatbot through Foundry?

Question

How to integrate Genie chatbot through Foundry?

Lorena Basulto (Contractor) 0

I am having trouble integrating web chatbot using Databricks Genie through Azure Foundry AI. I've tried managed identity and appID + secret and also assigning various permissions to both, but it hasn't worked.

Components involved:

Web App

Azure Bot

Azure AI Foundry

Interactions:

Web App -> Bot Framework: Authentication using APP ID + Secret (ClientSecretCredential)

Web App -> Foundry: Managed Identity or ClientSecretCredential (have tried both)

Error:

ERROR:app:Error processing request: Failed to get access token with error: unauthorized_client, error_description: AADSTS700016: Application with identifier X was not found in the directory 'Bot Framework'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant. Trace ID: X Correlation ID: X Timestamp: X

I have tried everything from second answer in this link and have had no luck so far.

Tutorial used:

Tutorial: Deploy an enterprise chat web app

Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-14T20:07:55.4533333+00:00

Hi Lorena Basulto (Contractor)

Did you get any chance to check the response.

Thank you!
Lorena Basulto (Contractor) 0 Reputation points

2025-07-14T20:14:01.17+00:00

Hi Ravada,

Thank you for your response. I have checked all of the things you mentioned before and still haven't had luck with it. I generated a new app registration and ID, configured both. The error has gone away but I am not getting any response from the chatbot and the logs no longer say the message was received.

Do you have any suggestions on what I should try next?
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-23T03:00:27.03+00:00

Hi Lorena Basulto (Contractor)

Sorry for Delayed response!

Since you've resolved the authentication error, here's a concise troubleshooting guide for your non-responding chatbot:

Start by checking the Bot Framework's status in the Azure Portal, reviewing the "Issues" tab and enabling Application Insights for detailed logging. Also verify that the "Always On" setting is enabled for your bot. Then test the network connectivity by running nslookup directline.botframework.comandcurl -I directline.botframework.com- look for an HTTP status 301 in the response.

To verify the message flow, ensure conversation IDs are maintained throughout the exchange and confirm the 'from' property is set in all messages. Also verify that your Azure AI Foundry endpoint is properly deployed and accessible. If issues persist, enable verbose logging and share the exact sequence of events during a failed interaction.

Hope it helps!

Thank you
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-26T12:06:27.2733333+00:00

Hi Lorena Basulto (Contractor)

Did you get any chance to check the response.

Thank you!
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-28T10:38:23.9733333+00:00

Hi Lorena Basulto (Contractor)

Just following up to see if you had a chance to review the above response.

Thank you

1 answer

Your answer

Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-14T20:07:55.4533333+00:00

Hi Lorena Basulto (Contractor)

Did you get any chance to check the response.

Thank you!
Lorena Basulto (Contractor) 0 Reputation points

2025-07-14T20:14:01.17+00:00

Hi Ravada,

Thank you for your response. I have checked all of the things you mentioned before and still haven't had luck with it. I generated a new app registration and ID, configured both. The error has gone away but I am not getting any response from the chatbot and the logs no longer say the message was received.

Do you have any suggestions on what I should try next?
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-23T03:00:27.03+00:00

Hi Lorena Basulto (Contractor)

Sorry for Delayed response!

Since you've resolved the authentication error, here's a concise troubleshooting guide for your non-responding chatbot:

Start by checking the Bot Framework's status in the Azure Portal, reviewing the "Issues" tab and enabling Application Insights for detailed logging. Also verify that the "Always On" setting is enabled for your bot. Then test the network connectivity by running nslookup directline.botframework.comandcurl -I directline.botframework.com- look for an HTTP status 301 in the response.

To verify the message flow, ensure conversation IDs are maintained throughout the exchange and confirm the 'from' property is set in all messages. Also verify that your Azure AI Foundry endpoint is properly deployed and accessible. If issues persist, enable verbose logging and share the exact sequence of events during a failed interaction.

Hope it helps!

Thank you
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-26T12:06:27.2733333+00:00

Hi Lorena Basulto (Contractor)

Did you get any chance to check the response.

Thank you!
Ravada Shivaprasad 1,115 Reputation points Microsoft External Staff Moderator

2025-07-28T10:38:23.9733333+00:00

Hi Lorena Basulto (Contractor)

Just following up to see if you had a chance to review the above response.

Thank you

Answer 1

Hi Lorena Basulto (Contractor)

The error AADSTS700016: Application with identifier X was not found in the directory 'Bot Framework' typically indicates that Azure Active Directory (AAD) cannot locate the application registration in the specified tenant. This issue arises when the App ID used for authentication is either incorrect, not registered in the tenant you're targeting, or the authentication request is being sent to the wrong tenant endpoint. In your architecture, the web app communicates with Azure Bot Framework using ClientSecretCredential (App ID + Secret), and with Azure AI Foundry using either Managed Identity or ClientSecretCredential. Both methods are failing due to an unauthorized_client error, which points to a misalignment between the app registration and the tenant configuration.

To resolve this, first verify that the App ID is correctly registered in the Azure Portal under the App Registrations section, and ensure it belongs to the correct tenant. If the app is intended to be multi-tenant, confirm that it is properly configured as such and that administrative consent has been granted. You can use the admin consent URL to explicitly grant permissions:

https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id={app-id}.

Additionally, validate that the credentials used—whether a client secret or managed identity—are correctly configured and active. For ClientSecretCredential, ensure the secret is valid and not expired. For Managed Identity, confirm that it is enabled on the web app and has the necessary access to Azure AI Foundry. Also, check that the required API permissions are added and granted in the app registration, especially for accessing Microsoft Bot APIs.

References : Configure your AI project to use Azure AI Foundry Models , Microsoft TechCommunity: Azure AI Foundry/Azure AI Service - cannot access agents

Hope this Helps!

Thanks

Lorena Basulto (Contractor) 0 Reputation points

2025-08-14T18:04:31.66+00:00

The issue was related to specifying the tenant explicitly (channel_auth_tenant). To be more specific, adding this line fixed the issue for me:

SETTINGS = BotFrameworkAdapterSettings(APP_ID, APP_PASSWORD, channel_auth_tenant=TENANT_ID)

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How to integrate Genie chatbot through Foundry?

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