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Missing Azure TTS voices with Genesys Cloud CX Connector

Rich Bartolucci 0 Reputation points
2025-07-11T15:33:17.8766667+00:00

The Genesys Cloud CX contact center platform has a Microsoft Azure TTS connector available in their AppFoundry which we are using – the connector itself is provided by Microsoft and is called “Microsoft Azure Cognitive Services Text To Speech”.

We have selected the voice of Cora-Multilingual for our use however we have found that although the Azure AI site specifies that French (Canada) is an available language for this voice, the voice itself does not appear as a selection on the Genesys Cloud CX portal for the language tag of “fr-CA” – the only selections available for that language tag are: 

fr-CA-SylvieNeural

fr-CA-JeanNeural

fr-CA-AntoineNeural

fr-CA-ThierryNeural

 We are also seeing the same behavior for Spanish with “es-ES” which the Azure AI site specifies is supported as well.

Azure AI Speech
Azure AI Speech
An Azure service that integrates speech processing into apps and services.
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  1. Amira Bedhiafi 36,716 Reputation points Volunteer Moderator
    2025-08-26T19:04:05.0933333+00:00

    Hello Rich !

    Thank you for posting on Microsoft Learn.

    I think this is a Genesys filtering/UX thing.

    Multilingual Azure voices (like Cora) have a primary locale in the name (for example en-US-CoraMultilingualNeural). Even though they can speak more than 50 languages, they’re cataloged under their primary locale.

    If a tool (like the Genesys Azure TTS integration) lists voices by the selected locale only, it won’t show Cora when you pick fr-CA or es-ES. That’s expected behavior. https://developer.signalwire.com/voice/tts/azure

    https://techcommunity.microsoft.com/blog/azure-ai-foundry-blog/experience-the-power-of-our-expanded-collection-of-60-realistic-multilingual-voi/4213717

    https://learn.microsoft.com/en-us/azure/ai-services/speech-service/rest-text-to-speech

    https://speech.azure.cn/portal/voicegallery

    You can set the TTS engine to Azure and choose English (US), then select en-US-CoraMultilingualNeural as the voice even for your French-Canada or Spanish flows. Genesys allows using a TTS voice that doesn’t match the flow language, and Azure multilingual voices will speak the input text in those languages.

    https://help.dev-genesys.cloud/190641

    https://learn.microsoft.com/en-us/azure/ai-services/speech-service/get-started-text-to-speech

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