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surface pro13 batteries

Jun 20 Reputation points
2025-07-12T05:22:47.0633333+00:00

サーフェイスpro13

購入時より充電中に筐体がビリビリしていました。初めての購入でしたのでこのようなものだと思っていたのですが、1年経った現在は充電中のビリビリが強くなっているような感じです。

そのような仕様であればいいのですが漏電とかが心配です。皆さんのご使用中のサーフェイスproはいかがでしょうか？Microsoftさんの問い合わせ先や修理などに出すにも分からないためお聞きした次第です。

何卒ご教示ください。よろしくお願いします。

Surface | Surface Pro | Power and battery
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Accepted answer
  1. nobuko c 116.2K Reputation points Independent Advisor
    2025-07-12T06:12:12.3566667+00:00

    Hello.

    I should answer in Japanese, but due to system restrictions, it will be in English.

    The problem you are asking about is most likely something called "touch current." This is a phenomenon in which a weak electric current flows through the human body when you touch a PC while it is charging.

    There is a similar question in the Japanese version of Microsoft Q&A below, so please refer to it.

    https://learn.microsoft.com/ja-jp/answers/questions/2319607/ac-surface-laptop-4

    Please contact Surface support and ask if it can be repaired.

    [How to get service or repair for your Surface]

    https://support.microsoft.com/ja-jp/surface/surface-%E3%81%AE%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%BE%E3%81%9F%E3%81%AF%E4%BF%AE%E7%90%86%E3%82%92%E5%8F%97%E3%81%91%E3%82%8B%E6%96%B9%E6%B3%95-b06da716-0763-65b3-e2f2-116d9e30f877

    Thank you in advance.

    1 person found this answer helpful.

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  1. Jun 20 Reputation points
    2025-07-12T08:27:29.5266667+00:00

    回答場所を間違えてしまいました

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  2. Jun 20 Reputation points
    2025-07-12T08:31:23.6566667+00:00

    こちらも場所間違っていました。申し訳ありません

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