go to https://support.microsoft.com/en-us/surface-recovery-image and sign in and enter the serial number, then download the recovery image. Use a USB stick to reimage. Also see https://support.microsoft.com/en-us/surface/creating-and-using-a-usb-recovery-drive-for-surface-677852e2-ed34-45cb-40ef-398fc7d62c07
how do i complete a factory reset on my laptop Surface Laptop Go i5/8/128
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Mayelin Alvarez
0
Reputation points
i need to do a factory reset on my daughter's mini surface laptop but she doesn't remember her password. i have pressed shift and the power button , then selected restart several times and i do not get the option to reset. what do i do?
Surface | Surface Laptop | Display and screen
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Barb Bowman 78,585 Reputation points MVP Volunteer Moderator2025-07-14T15:44:57.0166667+00:00