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Approved for free listings only because the merchant has blocked access to the catalog for paid listings

Laura Cappelletti 20 Reputation points
2025-07-15T13:25:55.56+00:00

Hi,

we realized that a lot of products are disapproved for this reason:

Approved for free listings only because the merchant has blocked access to the catalog for paid listings.

in italian

Approvato solo per gli elenchi gratuiti perché l’operatore commerciale ha bloccato l'accesso al catalogo per gli annunci a pagamento.

We talk to someone in your staff and we wrote down the seller_name in the right way

BUT

nothing changed

We really need to understand what's wrong and to fix it up

Microsoft Advertising | Microsoft Merchant Center | Feed management
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  1. MS Advertising - Arsen 75 Reputation points Microsoft External Staff Moderator
    2025-07-15T15:02:52.3266667+00:00

    Hello Laura,

    Thank you for using our Microsoft Advertising Learn Q&A Platform! 

    There may be several reasons why your content has been disapproved. However, we can review your account manually and approve the products if they meet the requirements.

    For more detailed information on why products may be disapproved, you can also refer to the following page: - Microsoft Advertising Help – Disapproved Products

    I will send you a private message where you can securely reply with your account information. Once we receive that, I’ll personally check the account and do my best to assist you.

    Thank you for your patience – we’re here to help you get this resolved.

    I hope the information provided here will at least partly answer your question. You are more than welcome to respond to me so that I can begin the investigation on my end.

    Kind regards, 

    Arsen D.| Microsoft Advertising Support Specialist | 800-518-5689 

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