Complaints Procedure

Hi NeilA,

You may directly contact Microsoft Accounts and Billing team to help you with your subscription renewal and to provide feedback regarding the support agents who assisted you. To contact Microsoft Accounts and Billing support via chat, please follow these steps:

First is to sign to Microsoft account and access this page: https://support.microsoft.com/en-us/home/contact

Make sure that you are login to Microsoft account in order to get a "Chat support"

1. Enter your issue and click Get Help
2. Click "Contact Support" that you will see on the lower part of the page
3. Under "Products and Services", click "Select your product or service" and select the product you want to ask about. You can select "Microsoft 365 and Office"
4. Under “Category”, click “Select your support category” and select the category you want to ask about. Select "Manage subscription"
5. Press Confirm
6. Press Chat with a support agent in your web browser

If you have any other questions or concern, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.

Warm Regards,

April P.

Independent Advisor

Hello NeilA,

Welcome to Microsoft Q&A!

First of all, I sincerely apologize for the inconvenience and frustration you have faced when Microsoft Sales handled your subscription renewal. I truly appreciate and value your honest feedback — your input is extremely important and helps us see where we can improve our service.

To make sure your feedback reaches the right team, I kindly suggest you share your experience through the Microsoft Feedback Hub: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332. This way, our teams can acknowledge the situation and possible provide improvements service in the future.

Or if you would like to contact Microsoft Support team, you can go through the live chat system here: https://support.microsoft.com/contactus Select Microsoft 365 and follow the prompts to start a chat or request a callback.

Once again, I truly appreciate your patience, trust, and the time you have spent sharing this with us. Your feedback means a lot and will help us keep providing better solutions for our customers.

Thank you so much for your understanding and support!

Best regards,

Katerina- MSFT | Microsoft Community Support Specialist

Hi NeilA,

This is April. Thank you for reaching out regarding your experience with Microsoft Sales during your subscription renewal. I apologize for the inconvenience it has caused you. If you would like to submit a formal complaint, please go to this link https://www.microsoft.com/en-us/legal/compliance/sbc/report-a-concern

You can send your complaints via email, fax, phone or by mail.

If you need further assistance, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.

Warm Regards,

April P.

Independent Advisor

Hello NeilA,

Thank you for your post.

I haven't received any further update from you yet. If there is anything more that I could do for you or if anything is unclear that I can assist you with. Please do not hesitate to let me know.

Best Regards,

Katerina- MSFT | Microsoft Q&A Support Specialist

I am waiting on a one month core code i payed for in Microsoft points

Can it be resolved, without giving you my bank or card details after the beeches , Microsoft have had