Change Quick Print Settings

Question

Change Quick Print Settings

Janelle 0

We have switched to a new printer, and the Quick Print option now cuts off the page borders. Can anyone advise on how to resolve this issue? I have adjusted the default settings and am printing from a PDF.

6 answers

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Answer 1

To resolve the issue of the Quick Print option cutting off page borders when using a new printer, you may want to check the following:

Printer Settings: Ensure that the default paper size and margins are correctly set in the printer settings. Sometimes, the printer may default to a different paper size than what is intended.
PDF Settings: When printing from a PDF, check the print settings in the PDF viewer. Look for options related to scaling or fit-to-page settings, as these can affect how the document is printed.
Print Management: If you are using a Windows environment, you can adjust the default settings through the Print Management tool. Right-click on the printer, select "Printing Defaults," and ensure the settings match your desired output.

If the problem persists, consider contacting support for further assistance.

References:

Answer 2

Dear @Janelle,

Thank you for posting your question in the Microsoft Q&A forum.

I understand that You're experiencing an issue where the Quick Print option cuts off page borders when printing PDFs on a new printer. And I would love to help you.

Before giving you the best solution, could you please confirm these questions below to help me diagnose the issue more effectively:

Printer Model: What is the exact model of the new printer?
PDF Viewer: Are you using Adobe Acrobat, Microsoft Edge, or another app to open and print the PDF?
Print Settings: When you adjusted the default settings, did you change scaling options like “Fit to page” or “Actual size”?
Border Cutoff: Is it cutting off all sides or just top/bottom or left/right?
Other Apps: Does the issue happen only with PDFs or also with Word, Excel, etc.?

According to my research, here are some effective ways to resolve this I recommend you try:

Option 1. Adjust PDF Print Settings

Most PDF viewers (like Adobe Acrobat Reader) offer scaling options that can prevent border clipping:
Open the PDF and go to File > Print.
In the print dialog, look for Page Sizing & Handling.
Select “Fit”, “Shrink oversized pages”, or “Scale to printable area”.
Avoid “Actual Size” if your printer cannot print edge-to-edge.

Option 2. If you are using Adobe Acrobat Reader

Have you tried changing the page scaling?

What is the scaling set currently? try changing the settings to-

Shrink oversized pages or
Choose paper source by PDF size.

Otherwise, load up the pdf file into adobe acrobat read and click 'edit' and then select 'take a snap shot.' Then click, drag and highlight with your mouse what you want printed out.

For reference: https://community.adobe.com/t5/acrobat-discussions/why-are-pdf-documents-printing-out-with-left-side-partially-cut-off/m-p/9340447 and https://community.adobe.com/t5/acrobat-discussions/acrobat-dc-pdf-printing-cuts-off-the-bottom-of-the-page/m-p/8785983

Option 3: Check Printer Driver and Firmware

Ensure your printer driver is up to date. Outdated drivers can misinterpret page dimensions:

Visit your printer manufacturer’s website (e.g., HP, Canon, Epson).

Download and install the latest driver for your model.

Also check for firmware updates.

Option 4. Configure Printer Defaults

In Windows:

Go to Control Panel > Devices and Printers.

Right-click your printer > Printing Preferences.

Confirm paper size matches your actual paper (e.g., A4 or Letter).

Set margins appropriately and enable borderless printing if available.

Some printers require larger bottom margins (e.g., 12.7mm for HP DeskJet), so ensure your content stays within printable bounds.

Option 5. Use “Print as Image” Option

In Adobe Acrobat:
Go to Advanced Print Settings.
Enable “Print as Image”. This flattens the PDF and can resolve layout issues caused by complex formatting

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

I'm looking forward for your reply.

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Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator

2025-07-19T00:19:03.6333333+00:00

Hello @Janelle,

Just following up to see how things are going, your updates would be greatly appreciated! If you have any difficulties, please do not hesitate to contact us.

Looking forward to hearing from you.

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Janelle 0 Reputation points

2025-07-20T23:12:40.78+00:00

Please see answer below.

Answer 3

Janelle 0

Hi Vivian,Sorry, I tried to respond on Friday, but I got slammed with work, so here are my answers. :)

We have a new iR-ADV 3922 Canon printer.

I use the Soda PDF editor

I didn't change the print settings until I noticed the issue.

It is only the right-hand side of the page that gets chopped off.

There are three other users and they don't appear to have the same quick print issues. But only really one of them uses quick print as often as I do.

Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator

2025-07-21T06:48:19.76+00:00
Dear @Janelle,

Thanks for sharing the details about your Canon iR-ADV 3922 printer issue with Soda PDF editor. This issue is typically caused by a mismatch between the document size and the printer’s page setup or tray configuration. Even if you haven’t changed print settings manually, quick print often uses default settings that may not match your document’s layout or the printer’s tray setup.

If the document size is larger than the paper size loaded in the tray, the printer will cut off the excess, often the right or bottom edge.

Orientation conflicts (e.g., landscape vs. portrait) can also cause misalignment.

Tray guides that aren’t snug against the paper can mislead the printer about the actual paper size.

Recommended Solutions:

Method 1: Check Page Size Settings in Soda PDF

Go to File > Print > Properties.

Ensure the paper size matches the actual paper loaded in the printer (e.g., A4 or Letter).

Try enabling “Fit to printable area” or “Scale to paper size”.

Method 2: Test with Standard Print (Not Quick Print)

Try printing the same document using the standard print dialog instead of quick print.

If the issue disappears, it confirms that quick print defaults are misconfigured.

Method 3: Check page sizes

Make sure that the paper size on the computer and in the printer are the same. Make sure that the page guides in the print tray are snugged up on the pages in the tray. If your printer has multiple trays that hold different paper sizes in each, be sure to select the correct print tray that holds the corresponding page size for your document. If you received a document from someone and you are not sure of the size in Word, you can check the page size.

Check the page size by going to Layout then Size. You will see a drop-down menu appear with the different sizes. The current page size will be selected.

Method 4: Wrong print tray or printer

If you have multiple printers or a printer with multiple print trays, be sure that you are sending the document to the right printer or print tray. In some cases, the printer may give an error message if the document size does not correspond to the paper in the printer or print tray. If there is no warning, then the document will print with the right edge or bottom of the page cut off.

Open the printer’s control panel or Remote UI.

Confirm that the tray is set to the correct paper size.

Make sure the paper guides are snug against the paper stack.

Method 5: Conflict between printer and application

Before sending your document to the printer, do a print preview of the document. this will show the space around the document based on the target printer. You will see if any of the document is missing. If you want to have your document print without any blank showing at the right or bottom of the page, use the bleed option. This is available in some software like InDesign, or you can do so manually.

Try printing the same document from another app (e.g., Adobe Reader) to isolate the issue Method 6: Update or Reinstall Printer Driver

There may be cases where the printer driver is for a series or it is a universal driver and not for that specific printer, it may allow you to print but it may not be able to give a correct preview of the print. Universal drivers usually give basic print functions, especially to more complex printers. However, it may cause more intricate print jobs to have errors.

You should get regular updates for your printer’s driver when available. If you download or use the driver from another source, be sure to use the specific drive for your printer.

Download the latest driver for the iR-ADV 3922 from Canon’s support site.

Reinstall the driver and restart your computer.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

I'm looking forward for your reply.

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Answer 4

Janelle 0

Good morning Vivian,

I've checked paper guides in the printer. I only use the one printer. Everyone else on the floor (up to four other users) do not have issues printing.

If I open the document and choose print from there, it prints perfectly fine.

I downloaded the latest driver from the Canon link you included, but that didn't change anything either.

All print trays that show A4 have the same result.

I am at a loss...hoping you can come up with a solution for me.

Cheers

Janelle

Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator

2025-07-22T02:15:04.89+00:00
Dear @Janelle,

Thanks for your updates!

I truly appreciate your effort when trying many troubleshoot steps.

In this case, since this issue has only happened on your computer, here are another way I recommend you try:

To better know that whether the issue is specifically in your device or in your account:

Step 1: Use Another Account on Your Laptop

Use another account to sign in your laptop, then try print it again

This checks whether the problem is tied to your user profile settings or preferences:

If printing works under a different account, your profile may have corrupted printer settings or cached configurations.

You can then reset your profile’s printer settings without affecting system-wide configurations.

Step 2: Use Your Account on Another Device

Use your account and sign in to another device, then print it again.

This checks whether the issue is device-specific:

If printing works fine from another device using your account, the problem likely lies in your laptop’s local printer setup, driver, or spooler service.

If the issue still persists, you may need to clear spooler files and restart the spooler service. The print spooler is a file that manages the printing process. To clear and reset the print spooler:

In the search box on the taskbar, type services, and then select Services in the list of results.

Select the Standards tab, and then double-click Print Spooler in the list of services.

Select Stop, and then select OK.

In the search box on the taskbar, enter %WINDIR%\system32\spool\printers, select %WINDIR%\system32\spool\PRINTERS in the list of results, and then delete all files in the folder.

In the search box on the taskbar, search for services, and then select Services in the list of results.

Select the Standards tab, and the double-click Print Spooler in the list of services.

Select Start, select Automatic in the Startup Type box, and then select OK.

For more troubleshoot steps: Fix printer connection and printing problems in Windows

Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

I'm looking forward for your reply.

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Vivian-HT 3,055 Reputation points Microsoft External Staff Moderator

2025-07-30T00:03:02.6866667+00:00

Hello @Janelle,

Good day and I hope you're doing well. I just wanted to check in and see if the issue has been resolved.

If you're still facing any problems, please feel free to share more details about the current error or steps you're stuck on. I’ll be happy to assist further.

Looking forward to your update.

Answer 5

Janelle Saunders 0

Hi Vivian,

Unfortunately, I am still having problems. I had a photocopier technician here and he couldn't resolve it either. He gave up and said it is the Soda PDF app and investigated no further. It is only on the one photocopier, though, and I feel there is a way to fix it, I just haven't gotten to the bottom of the issue yet.

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Change Quick Print Settings

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