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Issues Opening Documents in Office 365 on Edge

Alan Lithins 10 Reputation points
2025-07-17T05:31:42.17+00:00

When attempting to open documents in Office 365 using Edge, an error message appears stating that the webpage might be having issues or may have moved permanently to a new web address. The message below is displayed consistently:

https://excel.officeapps.live.com/x/_layouts/xlviewerinternal.aspx?unified=1&ui=en-GB&rs=en-GB&wopisrc=https%3A%2F%2Fmy.microsoftpersonalcontent.com%2Fpersonal%2F4e54392b3568441f%2F_vti_bin%2Fwopi.ashx%2Ffiles%2Fb1a04b3c8a144008a1f327df96cca9b5&wdenableroaming=1&mscc=1&wdodb=1&hid=6090B2A1-E02A-D000-679C-5C6954E38EE8.0&uih=onedrivecom&wdlcid=en-GB&jsapi=1&jsapiver=v2&corrid=d3003397-5561-752b-213e-6343bace9802&usid=d3003397-5561-752b-213e-6343bace9802&newsession=1&sftc=1&uihit=docaspx&muv=1&cac=1&sams=1&sfp=1&sdp=1&hch=1&hwfh=1&dchat=1&sc=%7B"pmo"%3A"https%3A%2F%2Fonedrive.live.com"%2C"pmshare"%3Atrue%7D&preseededsessionkey=9301a028-0db7-ffe9-b91f-f7acbe27686e&preseededwacsessionid=d3003397-5561-752b-213e-6343bace9802&ctp=LeastProtected&rct=Normal&wdorigin=Other&afdflight=56&wdredirectionreason=Force_SingleStepBoot&xlel=1&instantedit=1

Clearing the cache has not resolved the issue. What steps can be taken to troubleshoot this problem?

Microsoft Edge | Open the browser | Windows 11
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  1. Sumit D - IA 134.6K Reputation points Independent Advisor
    2025-07-17T06:20:35.18+00:00

    Hi,

    I'm Sumit, here to help with your query in the Microsoft Q&A.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    Please see if the following helps:

    On the webpage, click the Lock icon on the browser's address bar on the left.

    Click Cookies.

    On the popup that opens, remove all cookies one by one, by selecting each cookie and remove the same.

    Reload the page and sign in again using the credentials.

    I look forward to your response and am happy to work with you until we find a solution. Please keep me updated.

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