HEVC app purchase from Microsoft but not able to download

Hello, thank you for reaching out to Microsoft Q&A.

I understand you're having trouble downloading the HEVC app from the Microsoft Store.

1. Could you please check if you've purchased the Extension under the correct account?

Go to your Microsoft Order History page and see if the purchase is visible in your account-https://account.microsoft.com/billing/orders.

If the purchase is visible, ensure you're signed in with the same account on the Microsoft Store.

1. Open the Microsoft Store, select your account, and verify if you've used the correct one.

If you've used the right account and the purchase appears in your Microsoft account online, sign out and then sign back in with your account on the Microsoft Store. See if you can install the HEVC extensions.

Let me know if you still need more help.