how can i get my 2fa code generators back

Question

how can i get my 2fa code generators back

Evan Rigual 10

I got a new phone and when I redownloaded my microsoft authenticator app i lost access to all the accounts I used for codes to generate and now I cant log into these accounts because they all want codes in cant even access

Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-07-23T21:50:13.9666667+00:00

Hi @Evan Rigual,
I just wanted to check in and ask for a quick update on the progress of your situation. I'd love to be informed of any developments. If there’s anything else you need or if you have any questions, please don’t hesitate to reach out

I’m here to help!

1 answer

Your answer

Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-07-23T21:50:13.9666667+00:00

Hi @Evan Rigual,
I just wanted to check in and ask for a quick update on the progress of your situation. I'd love to be informed of any developments. If there’s anything else you need or if you have any questions, please don’t hesitate to reach out

I’m here to help!

Answer 1

Dear Evan Rigual,

Thank you for getting in touch with the Q&A Forum.

To help you more effectively with your issue, can you confirm whether your email account is a personal Microsoft account (@hotmail, @gmail, outlook.com,..) or provided by an organization (such as a work or school account)? Microsoft offers different support paths depending on the type of account, and I want to make sure we steer you in the right direction without wasting your time.

Once I have this clarification, I'd gladly to support you better.

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how can i get my 2fa code generators back

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