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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 76%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
The charger, supplied with the new surface laptop has stopped working and shows the above message, and the external screen is also no longer powered from this unit
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi,
I'm Sumit, here to help with your query in the Microsoft Q&A.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
It seems like the charger has a defect. Can you open the Surface app and ensure the set battery level to 100%?
Is the device under warranty?
I look forward to your response and am happy to work with you until we find a solution. Please keep me updated.
Hi Sumimt
I can't see that setting in any of the power parameters. Where exactly do I look for it?
I am checking my warranty :-)
JohnA