surface laptop vibration issue

Hi Maisey,

I understand you're experiencing a vibration on the back of your Surface Laptop's keyboard. I’ve encountered a similar issue and wanted to share some steps that helped me troubleshoot it:

Possible Causes

• Cooling Fan: The internal fan can sometimes cause a subtle vibration, especially during heavy usage or high temperatures.
• Speaker Resonance: If you're playing audio, the vibration might be due to speaker feedback through the chassis.
• Internal Component Shift: A loose or slightly misaligned internal part could be causing the sensation.
• Power or Battery Issues: In rare cases, battery swelling or power fluctuations can create physical feedback.

What You Can Try

1. Restart your device to reset any temporary hardware behavior.
2. Mute the audio and see if the vibration stops—this can help rule out speaker resonance.
3. Run the Surface Diagnostic Toolkit to check for hardware issues: Download here https://www.microsoft.com/en-us/download/details.aspx?id=46703
4. Install the latest firmware and drivers for your Surface model: Surface Downloads https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120
5. Check Task Manager for high CPU usage that might trigger fan activity.

If the vibration persists even after these steps, I recommend reaching out to Microsoft Support for a closer inspection—especially if your device is still under warranty.

Let me know if any of these steps help or if you need more guidance!

Best regards,
Carl
Microsoft community support