Currently i cannot send files within teams messages - and when i click on desktop app top right corner , and hover over what should be my picture it says Unknown user. Any suggestions on what to do?

Question

Currently i cannot send files within teams messages - and when i click on desktop app top right corner , and hover over what should be my picture it says Unknown user. Any suggestions on what to do?

Anonymous

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1 answer

Answer 1

Dear Charmaine McCraw,

Good day to you!

I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

I am sorry to hear that you are experiencing issues with file sharing in Teams. Based on your description, if you could provide more information about the issue, it would help us better understand the situation and offer appropriate guidance.

Since you mentioned that you are unable to see your profile in the desktop application, may I know if you are facing the same issue in Teams web?
Are you using Windows or macOS?
Are you receiving any error messages? If so, could you please share a full screenshot of the error message?
Could you also share a screenshot of the profile option where you are encountering the issue?

We need to first clarify the information before we can determine the subsequent troubleshooting plan, so we are sorry that we cannot directly provide a solution.

I am looking forward to your response for further assistance.

Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

Kind Regards,

Nahid Sultan

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Currently i cannot send files within teams messages - and when i click on desktop app top right corner , and hover over what should be my picture it says Unknown user. Any suggestions on what to do?

1 answer