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[Microsoft Teams Classic] Issue with routing Audio only on the desktop app

Anonymous
2023-11-05T05:01:43+00:00

Hello,

I am having this issue on the Teams app where when I select my USB headset the sound is not routed through it, if I select my two external speaker it works, the mic on the headset works but the audio is not routed through it. This issue does not show up on the web app.

What I have tried

Clearing cache

Uninstalling

Changed the USB port

Restarted

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-11-05T14:13:28+00:00

    Hi ShorazIslam,

    Good day.

    Thank you for reaching out to Microsoft community.

    According to your description, before moving forward, could you allow me to collect following information to better understand your particular situation?

    * May I please re-confirm what operating system you are using for Teams application? Is it Windows 10 / 11 or MacOS or any others?

    * What Teams application version you are using currently?

    I will look forward to your above requested information to know your specific scenario. I will provide you information accordingly.

    I will really appreciate your kind cooperation.

    Sincerely,

    Darpan

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  2. Anonymous
    2023-11-20T08:40:29+00:00

    Windows 10

    You have Microsoft Teams Version 1.6.00.29964 (64-bit). It was last updated on 11/7/2023.

    The account is from my university

    Also if I may tack on another question I'm getting a "This person must accept your chat request" I have tried the block unblock that didn't fix it.

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