Can't add member to Outlook group as an Admin.

Anonymous
2024-10-15T17:56:20+00:00

I am an Administrator. I'm trying to add a member in Outlook Group that contains outside of organization emails however the email that I am trying to add is not appearing. from Groups > Groups > select the group > Members, then click View all and manage members. Its the same on Admin Center and Exchange Center.

Outlook | Web | Outlook on the web for business | Contacts

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  1. Anonymous
    2024-10-15T19:35:14+00:00

    Dear John Patrick Tilado

    Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

    First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, if your organization has other admins, please ask them for help to check whether they got the same issue as you. For your reference How do I find my Microsoft 365 admin? - Microsoft Support

    In addition, if other admins also got the same issue or you are the only admin, since our forums lack relevant permissions and tools, in order to better help you and not waste more of your time, please kindly ask our 365 team for help, for your reference: Get support - Microsoft 365 admin | Microsoft Learn and Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

    Note: Please note that you need to call the hotline on weekdays, (9am to 5pm, Monday to Friday) sincerely apologize and thank you again!

    Here are other global support phone numbers: Global Customer Service phone numbers - Microsoft Support

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

    Sincerely

    Kerry Chen | Community Moderator

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