Dear John Patrick Tilado
Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!
First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, if your organization has other admins, please ask them for help to check whether they got the same issue as you. For your reference How do I find my Microsoft 365 admin? - Microsoft Support
In addition, if other admins also got the same issue or you are the only admin, since our forums lack relevant permissions and tools, in order to better help you and not waste more of your time, please kindly ask our 365 team for help, for your reference: Get support - Microsoft 365 admin | Microsoft Learn and Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn
Note: Please note that you need to call the hotline on weekdays, (9am to 5pm, Monday to Friday) sincerely apologize and thank you again!
Here are other global support phone numbers: Global Customer Service phone numbers - Microsoft Support
Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!
Sincerely
Kerry Chen | Community Moderator