PDF preview does not work in Outlook web version

Anonymous
2025-03-11T20:26:09+00:00

PDF preview does not work in Outlook web version, on Safari browser on my Mac. And there are no settings related to change anything. If I click on the pdf attachment on any email, the entire tab freezes. I have to refresh and select download and view the document. It is so frustrating. Please find a fix for it. There is no reason for the outlook to crash because I want to preview a pdf.

Outlook | MacOS | New Outlook for Mac | For education

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  1. Anonymous
    2025-03-12T02:21:01+00:00

    Hi TTTPTP,

    Thank you for posting in the Microsoft community. We are happy to assist.

    Based on the information you have shared with us; I understand you have a concern on previewing PDF from Outlook on the web in safari browser on mac. while testing from my side I was able to preview the PDF file sent on for the outlook. To fully understand the scenario you are experiencing, I would like to ask the following questions to narrow down the situation and work toward the resolution.

    May I know if the downloaded file is opening the browser?

    Based on the information you have share with us, it seems like there is a problem with the PDF viewer in the browser. Could you try to open any online pdf file to see if the file can be opened in the safari browser

    when the pdf is open of preview it open is in a pop window, you can verify if there is popup windows are allowed in the browser. Go to Safari >> settings and allow pop-ups for Outlook

    Remove Unnecessary Safari Extensions: Sometimes, extensions can cause conflicts. Try disabling any unnecessary extensions and see if that helps

    Clear Outlook's Cache in Safari: Clearing the cache can resolve many browser-related issues. You can do this from Safari's settings

    Please note that my initial response may not address your current situation immediately. However, with your help and more detailed information, we can work together to find a direction specific to your current situation.

    I look forward to your next update. Thank you so much for your precious time. stay safe and healthy.

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  2. Anonymous
    2025-03-21T18:37:51+00:00

    I have the same problem, since last week.

    Work based email (MS) and I use MBA. Recently, if I try to preview the attachment, then the screen freezes and the attachment does not open new pop-up window for previewing! I have to refresh the browser to be able to get back to the email.

    I check all the preferences and set up of Safari - nothing precludes the new pop-window, I do not have extensions for Safari.

    MBA & Safari updated to latest versions

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  3. Anonymous
    2025-04-04T14:06:26+00:00

    I am having the same issue in the duckduckgo browser. When attempting to preview a pdf in outlook the tab freezes and has to be closed an reopened. The only way to view is by downloading.

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  4. Anonymous
    2025-05-07T10:15:05+00:00

    Mine isn't working on my Windows PC while using Chrome browser.

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  5. Anonymous
    2025-06-01T13:32:35+00:00

    I am having the same issue! :( I never have these problems with gmail

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