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i can not access to my inbox of emails

Anonymous
2025-04-01T22:36:33+00:00

i tried severel times to log in into my account but i could not even thi it was working 2 days ago , i need help urgently i m waiting to receive a very important email.

Outlook | Outlook for mobile | Outlook for iOS | For education

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  1. Anonymous
    2025-04-01T23:11:28+00:00

    Dear mariemelyahyaoui,

    Good morning! Thanks for posting in the Microsoft Community. We will be happy to help you.

    Based on your description, you're having trouble accessing inbox in your account.

    To better understand and investigate your issue, I may need more detailed information so that I can narrow down the issue in the right way: 

    1. Are you using the Microsoft365 business account (******@xxx.onmicrosoft.com/******@yourdomain.com)/educational account(******@xxx.edu) or the personal account (which ends with outlook.com/hotmail.com/live.com/msn.com)?

    Since different types of accounts are supported by different support teams on the forum, after getting the detailed information, I will provide more information accordingly.

    1. Did the problem happen only in the Outlook for iOS client or also in the client, for example, in the web version of mailbox?
    2. Have you received any error messages? Please share a screenshot. (Please mask private information.)

    I look forward to your next update for a more detailed review. Thank you very much for your cooperation.

    Thank you for your precious time. Have a nice day.

    Sincerely

    Microsoft Community Moderator

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