I cannot make a group on Outlook please help

Hello Bethany, 

Thank you for reaching out to Microsoft Community. We're happy to support you with your concern.  

To help you resolve this issue, could you provide us with more detailed information? We greatly appreciate your understanding and cooperation. 

• What version of Outlook are you using on your Mac?
• Is this a work/school email (Exchange or Microsoft 365), or a personal email (like Gmail, Outlook.com, etc.)?
• Are you receiving any specific error message or code when trying to create a group on the desktop app? If yes, can you share the full error message or screenshot (if permitted)?
• Can you access and manage other groups within the Outlook desktop app?
• Have you ever been able to create a group before, or is this the first time?
• If you're part of an organization, has IT recently made changes to group creation policies? is group creation restricted by your organization?

Please understand that we need to collect this information to narrow down the situation and provide the most accurate solution to your problem.  

We appreciate your time and look forward to resolving this for you. 

Best Regards,  

Hendrix-C – MSFT | Microsoft Community Support

hello Bethany,

Is there any update from you? Please feel free to let us know so we can support you in timely manner.

Kind regards,
Hendrix-C - MSFT | Microsoft Community Support Specialist