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Microsoft Home & Business 2024 had Outlook rules

Anonymous
2025-05-05T00:26:03+00:00

In February 2025 I bought Microsoft Home & Business 2024 which had Outlook rules and was working well. However, a few days ago a notice pops up saying "rules are not supported for this account" so I cannot get now into any of them. I cannot understand why it suddenly changed.

I have a Mac Sequoia 15.4.1

Can you please help?

Kind regards,

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2025-05-09T18:30:12+00:00

    Hi Judy,

    Thank you for your response.

    Try to uninstall and reinstall the Outlook application and the steps below on how to switch from classic to new outlook

    Switch to Classic Outlook

    1. Open Outlook on your Mac.
    2. Click on Help in the top menu bar.
    3. Select Revert to Legacy Outlook (or a similar option).
    4. Outlook will restart in the Classic version.

    Switch to New Outlook

    1. Open Outlook on your Mac.
    2. Look for the New Outlook toggle switch at the top right corner.
    3. Turn it ON to switch to the new version.
    4. Outlook will restart in the New Outlook interface

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

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  2. Anonymous
    2025-05-15T05:10:37+00:00

    Hi Chan,

    Thank you so much for your help,

    I followed your instructions and now have been able to download Home and Office, and also opened Outlook.

    Again, thank you for your patience and understanding, I really appreciate it.

    Kindest regards,

    Judy

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