Authenticator

Hi jacombs01,

Have a great day! Welcome to our forum community. Thank you for posting. We understand how frustrating it can be to deal with technical issues, and we appreciate your patience. Based on your description, it seems you have already tried many troubleshooting steps. Could you please try the following steps based on your situation:

Is your account a user account or admin account?

For a user account, please reach out to your global admin so that they can check if your account is MFA blocked or reset your authentication settings if needed. The admin can follow the steps below:

To check for MFA blocked user, refer the steps below: Configure Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

1. Go to Protection > Multifactor authentication > Block/unblock users.
2. In the Action column next to the user, select Unblock.
3. Enter a comment in the Reason for unblocking box.
4. Select OK to unblock the user.

To reset your authentication method please follow steps in the link attached below : Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

If the account is an admin account and you have multiple admins in your organization, please contact alternative admin to check for MFA blocked or reset your authentication settings using the above steps.

If you are the only admin you need to contact the Data Protection team. This team is the only support team that can verify and reset the account. To find the Data Protection team's contact number, see Customer service phone numbers - Microsoft Support

Please note that our initial response might not resolve the issue right away. However, with your cooperation and more detailed information, we can work together to find a solution if you face any challenges the steps free to let me know.

Thank you so much for your precious time and co-operation.

Sincerely,

Albert | Community Moderator.

Thank you.

The two apps seem to be in a loophole together on my iOS device. If I try to sign into my email, which already is saved on my Outlook app, it sends me right to the authenticator app and asks for my code. That code should be given to me on outlook and then I should get a notification from Authenticator. The other experience is if I am on my Mac, the notification doesn't pop up either.

Hopefully this gives you a little more information!

Hi jacombs01,

Thank you for providing additional details about the issue you're experiencing with the Authenticator app on your iOS device and Mac. I understand how frustrating it can be to deal with such technical problems, and I appreciate your patience as we work through this together.

Based on the information you've shared; it seems that the Authenticator app and Outlook app are creating a loop that prevents you from receiving the necessary notifications.

If your account in Microsoft business account, I strongly recommend reaching out to your IT admin as suggested in my previous message. The IT admin can reset your authentication settings if needed. Following the steps provided should help refresh everything and eliminate the conflicts you're encountering.

But if are the only admin you need to contact the Data Protection team. This team is the only support team that can verify and reset the account. To find the Data Protection team's contact number, see Customer service phone numbers - Microsoft Support

If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.

Have a great day!

Sincerely,

Albert | Community Moderator.