Dear Lilly Pate
Thanks for choosing Microsoft Community.
Based on your description, I know the scenario you met. For this, please be kindly to try to Create new profileand check the result.
If still nothing works, please be kindly to get in-app support in outlook.You can have a try according to in-app support. The engineers there who are responsilbe for issues related outlook for mac will provide you further help. Believe the engineers there will help you solve the problem. Your understanding is highly appreciated.
Thanks for your precious time. Have a nice day.
Sincerely,
Katherine