Dear Vijaya Bhaskar Reddy,
Good day to you and thanks for your post in Microsoft Community. I'm sorry for the inconvenience you've encountered. To better assist you, could you please provide more details such as:
- What type of your account do you use? Personal or created by organization - school/company?
Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day.
Best regards,
Daniel Vo - MSFT | Microsoft Community Support Specialist.