My auto replies are on but not sending

Anonymous
2025-03-18T16:31:26+00:00

I have checked all the settings and when I sign into my account it says the automatic replies are on but it doesn't send my out of office.

Outlook | Web | Outlook on the web for business | Settings

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  1. Anonymous
    2025-03-19T10:26:46+00:00

    Hello Kym Tolson,

    Welcome to the Microsoft Community.

    I understand that your automatic replies are turned on but not working. I completely understand how frustrating this can be.

    I need to confirm a few details with you. Thank you in advance for your patience and cooperation.

    1. If you are using the Outlook application, which version of Outlook are you using? What version of Outlook do I have? - Microsoft Support
    2. I noticed that your post is in the Outlook.com section. If you are using Outlook Web, are you using outlook.live.com or outlook.office.com?

    Please feel free to let me know if you have any further updates. I look forward to your response.

    Best Regards, 

    Zachary.W - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-03-23T16:04:40+00:00

    I'm using new outlook, the web version. The URL is outlook.office365.com

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  3. Anonymous
    2025-03-24T15:52:31+00:00

    Dear Kym Tolson

    Good day!

    Thank you for posting to the Microsoft Community.

    Based on your issue description "My auto replies are on but not sending "I understand that you're having an issue where your auto replies are not working.

    To help resolve this, I would like to suggest the following troubleshoot:

    • kindly double confirms and try to disable automatic replies and enable it again for your account, to do so kindly follow the steps in the following article: Send automatic replies (out of office) from Outlook - Microsoft Support
    • Kindly double check if your mailbox does not have forwarding enabled. if your account is forwarding to another account, kindly try to disable it and check the behavior after.

    If the affected user mailbox has SMTP forwarding enabled, OOF replies won't be generated. It can be checked in any of the following locations:

    In PowerShell, you may use the following command:

    Get-Mailbox -Identity usermailbox| fl DeliverToMailboxAndForward, ForwardingSmtpAddress, ForwardingAddress

    For more information. kindly check: **** Understand and troubleshoot Out of Office (OOF) replies - Exchange | Microsoft Learn

    Note: If automatic replies are enabled, only one reply is sent to each sender even if a recipient receives multiple messages from a sender. Kindly try to do a test and double confirm if the sender has not received auto replies. only one auto reply per sender.

    After trying all those troubleshooting steps, If the issue persists, we recommend that you create a support ticket with Microsoft's frontline support team.

    Due to the limited permissions and access resources of our forum moderators, we are unable to collect certain types of registration information in public forums for this reason and for the privacy of our users' data.

     it would be useful for the Microsoft backend team (Get support - Microsoft 365 admin | Microsoft Learn) to examine the issue remotely.

    Note: If you're an end user, you may need to contact your enterprise organization's Office 365 global administrator to contact a support engineer for further processing.

    Important: If any of your organization's Office 365 Business/Enterprise/Education subscriptions are from a federated partner or reseller and the global administrator can't open a service request on your end, you may need to contact the reseller's support provider so that they can help the global administrator open the service request on your end. After that, the Office 365 support team will participate in the service request that was created.

    Thank you for your valuable time and cooperation

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  4. Anonymous
    2025-03-25T21:30:32+00:00

    My automatic replies are currently off because I couldn't get it to work. I turned off the auto-responder and turned it back on and it still is not working.

    Also when I try to edit the replies outside my organization, the links are not working correctly. When I try to link something, it puts it in the text box not in box where to direct the URL.

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