The phone number doesn't seem correct. Please check the country code and number.

Anonymous
2025-03-06T21:00:14+00:00

I am trying to verify my phone number as my Outlook account was locked, but I keep getting an error saying, "The phone number doesn't seem correct. Please check the country code and number."

I have entered my phone number in the correct format for Pakistan (+92), but the issue persists. I have also tried different browsers and devices, but nothing has worked.

Could you please help me resolve this issue or provide an alternative way to verify my account?
Country: Pakistan (+92)

Thank you so much for your help.

Best regards,
Maarij Ali

Outlook | Outlook for mobile | Outlook for Android | For education

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  1. Anonymous
    2025-03-07T01:33:04+00:00

    Hello 210301031, Good morning! Thank you for your posting to the Microsoft community. We are happy to assist you.

    First of all, we apologize for the inconvenience caused to your work. To troubleshoot the issue, you are facing, effectively kindly provide the following information:

    1. Are you using a Microsoft 365 business account(******@xxx.onmicrosoft.com/******@domain.com)? Or using a personal account type such as Outlook.com, Hotmail.com, Live.com, and so on? Or using another third-party POP/IMAP account?
    2. Can you share the details of the error message you are getting about your account being locked?

    If you are using a Microsoft 365 business account reach out to your admin reset your authentication in Microsoft Entra admin center and you can add a new authentication method or readd your account.

    Admin can do it by following the Manage user authentication options. (if you are not sure who is your admin, can refer to this How do I find my Microsoft 365 admin? - Microsoft Support). 

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    If your account is a Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply to us, so we can involve the personal account team for further assistance.

    Thank you so much for your precious time and cooperation.

    Sincerely,

    Simbarashe | Community Moderator.

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