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OWA ( in O365 ) Contacts not working again?

Anonymous
2025-06-23T22:50:30+00:00

Hi,

It's over a week now and one of my clients who only uses OWA for emailing is once again having issues accessing her contacts in OWA. Clicking on any contact just shows a scrolling bar on the right pane... no contact details. Also, cannot create new contacts... This problem happened once again this past October 2024 and it took almost a month for Microsoft to fix. Also affecting other users in the company. Please help as this is impacting my client's work.

Regards,

John C.

Outlook | Web | Outlook on the web for business | Contacts

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  1. Anonymous
    2025-06-24T01:04:39+00:00

    Hi John, 
     
    Thank you for contacting Microsoft Support.  

    We're sorry that you're having a problem, and from the situation you've encountered, we deeply understand the inconvenience caused and apologize for it.  

    In the first part, we are trying to collect customer error information and work with the product team on this matter, but after checking on our own OWA account, we haven’t encountered the same issue so far. To better understand what you’re experiencing, we’d like to clarify a few details so we can determine the right next steps:  

    1. Can you confirm the exact Microsoft 365 subscription type (Family, Personal, Business, or Enterprise)?
    2. What type you using Outlook web version? (outlook.com or classic outlook?)
    3. Can you take a screenshot and provide it to me the issue? (please cover personal information)

    Once we have this information, we can better determine whether this is a licensing issue, a sign-in issue, or something else.  

    We hope this helps clarify the situation. Please feel free to reply with the requested details so we can continue to assist you.  

    Best Regards,  

    Jason-NP - MSFT | Microsoft Community Support Specialist.

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  2. Anonymous
    2025-06-26T05:54:13+00:00

    Hi John,  

    Is there any update from you?   

    If you still have further concerns, please feel free to let us know. 

    Best Regards,   

    Jason-NP - MSFT | Microsoft Community Support Specialist.

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  3. Anonymous
    2025-06-30T17:43:41+00:00

    Same issue is happening on our end. All of our users have the same issue as last October. In mail, the contacts do not work (hover, click, right click, no interaction with a contact does anything) and the people area does not work (can see list of contacts, can click on a contact but nothing happens, hover, nothing happens, you cannot view a contacts data at all).

    EDIT: All users are on windows 10 machines, edge browsers, everything updated, cookies have been cleared and sign-ins cleared and re-signed in. Our contacts work as they should when viewed from web browser on android phones.

    1. Business (purchased/licensed through godaddy.com, accessed through https://outlook.office.com/mail/ and /people/). 
    2. New look outlook.com
    3. Screen shot![Image](https://learn-attachment.microsoft.com/api/attachments/513614b8-8394-4b2e-8c4e-c2c4bcdafe97?platform=QnA
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