Protect account

Dear Cuong,

Good day! Thank you for posting in Microsoft community. 

I’m deeply sorry for the frustration and inconvenience you’ve experienced while trying to unsubscribe and delete your account. I completely understand how important it is to resolve this quickly, and I’ll do everything I can to help. 

To ensure we provide the right support, could you kindly confirm: 

1. Do you have a Microsoft business accountor a personal account?
2. What subscriptiondid you purchase? Is there anyorder confirmation emailor invoicefrom Microsoft? (This will help us identify your account type.)

Here’s how we’ll proceed based on your response: 

• If this is a personalaccount, You can find more information on how to resolve the issue at the following link:How to close your Microsoft account - Microsoft Support
• If this is a businessaccount, we’ll share our official step-by-step guides to cancel your subscription and delete your tenant securely. You’ll find all details here. See how to cancel and delete tenant: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn and Delete a Microsoft Entra tenant - Microsoft Entra ID | Microsoft Learn

In the meantime, our businesscustomer service team is available 24/7 if you’d prefer to speak directly with someone. Please find the number for your country via: Customer service phone numbers - Microsoft Support 

Please know that your patience means the world to us, and we’re committed to resolving this for you as swiftly as possible. Let’s get this sorted together—just reply with the details above, and I’ll personally oversee the next steps. 

Again, my sincerest apologies for the stress this has caused. We’re here to make things right. 

Warm regards, 

Thu-D/Microsoft Community Support Specialist

Unluckily, when I use CS phone number, the system not answer my question. And there no option to connect with human support

Just AI bot talk??

Hi Cuong,  

Apologies for the inconvenience caused to you.  

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.  

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  

Thank you very much for your valuable time and your cooperation.

Hi Cuongp, 

Thank you for posting on Microsoft Community. 

I sent you a Private Message that provide a workaround. Could you kindly check your Private Message and check if my solution provided help you resolve your issue. 

Here are the steps to open View Private Messages:  

To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.  

Thank you for patience and understanding. 

Sincerely, 

Schneider-P MSFT | Microsoft Community Support Specialist