Share via

Keep getting message"Error Something went wrong. [49dvs]"

Anonymous
2025-05-13T02:44:02+00:00

I’m having trouble logging into my email account using the Outlook app on my Mac. I keep receiving the error message: “Something went wrong. [49dvs]”. However, the account works fine on other devices, including the Outlook apps on my phone and iPad. I can also access the account without issues through the Outlook web version on my Mac.

My email is associated with my school, and I’ve already tried the recommended solution involving the "Microsoft Information Protection API (Enterprise Application)" articles. Unfortunately, I don’t have administrator access, so I couldn’t complete the necessary steps.

Is there another way to resolve this issue without needing admin permissions?

Outlook | MacOS | Legacy Outlook for Mac | For education

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-13T03:18:42+00:00

    Hello Honglin,

    Thanks for raising your concern to the Microsoft Community.

    Since the fix involving the "Microsoft Information Protection API" requires Global Admin permissions, and you don’t have those rights as a student or end user, unfortunately, there is only Global Admin rights can perform this action.

    In the other hands, I would recommend opening a support ticket through the Microsoft 365 Admin Center. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.    

    How to Submit a Support Request to Microsoft: 

    1. Go to: https://admin.microsoft.com
    2. Sign in using your organization's Global Administrator account.
    3. From the left-hand menu, navigate to Support > New service request.
    4. In the description field, you can enter something like: “Something went wrong. [49dvs]

    Best Regard,

    Camila Th- MSFT | Microsoft Community Moderator   

    Since

    0 comments