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How to delete a child from a family group that is unknown

Anonymous
2025-06-15T02:37:45+00:00

I have a family safety account, and I’m trying to add my daughter. Unfortunately, years ago (when I had no idea what I was doing),I created a different family account and added her. I have NO idea how to get into this account so I can delete her and add her to my current account. She is currently needing my authorization to change her permissions, but I can’t add her to my family because she is in a previous family that I created and don’t know how to access

Microsoft 365 and Office | Microsoft Family Safety | For home | Other

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  1. Lester Bernard Reyes 53,545 Reputation points Independent Advisor
    2025-06-15T04:18:14+00:00

    Hi Kirstin, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, there is nothing to worry I am here to assist. Do you still remember the email address you use on the different family account where you added your daughter? If yes, I recommend recovering the account first, then removing the child account. Another way is to create a new child account for your daughter if you cannot remember or recover the account. Kindly follow the steps below to recover the account:

    Method 1. Recover a Microsoft account by resetting the password:

    Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

    For reference: https://support.microsoft.com/en-us/account-bil...

    Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

    https://account.live.com/acsr

    Fill up the form and wait for the reply within 2-3 days.

    Note: If all fails, it is better if you can create a new account for your daughter.

    Let me know how it goes and I hope that helps.

    Bernard

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