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How to get access to websites and remove Family safety restrictions?

Anonymous
2025-06-22T21:21:54+00:00

Hello! I had Microsoft family safety set up for my daughter's laptop. It required approval for access to any website. At some point I decided to go away from it and removed completely her from Microsoft family safety. After that she supposed to have access to all websites without my approval. But unfortunately, any new website she tries to access continue to require parent approval. But I do not get these requests anymore because she was removed from family safety. On her end, when you click "ask for access" it give an error "Something went wrong. We are working on it - try again in a little bit. Trace ID: aoPE5ll9rE+Bpih8.1.2. I have been waiting it to be resolved by itself but after a week it still the same. What should we do to fix it?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other

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  1. Anonymous
    2025-06-22T22:06:08+00:00

    Hello Nina,

    Thanks for sharing this issue. I’m Adrian, an independent Windows advisor. I’ll walk you through how to fix it step by step.

    Let’s start by confirming a few things

    1. Did you completely remove your child’s Microsoft account from the family group at https://account.microsoft.com/family?
    2. Is the child still signed into Windows using a Microsoft child account?
    3. Have you restarted the device since removing the Family group association?
    4. What Windows edition is the laptop running (Home or Pro)?
    5. Is Microsoft Edge the only browser affected, or does this happen across Chrome and others too?

    Here's what you can also do.
    Step 1) Confirm the child is removed from Family Group
    Go to: https://account.microsoft.com/family
    Make sure their name is no longer listed under “Your Family.”

    Step 2) Sometimes, Family Safety applies restrictions through local user policies or registry. Here’s how to clean those up.
    A. Remove Family Features via Registry (Advanced)

    Note: Backup your registry first (File > Export in regedit). Be very careful when editing the registry; incorrect changes can cause system issues.

    Press Windows + R, type regedit, press Enter
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Parental Controls
    Delete the Parental Controls key
    Also go to:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Parental Controls
    And delete if present.
    Then reboot.

    Step 3) If you have Windows 10/11 Pro:
    Press Windows + R, type gpedit.msc, press Enter
    Navigate to:

    Computer Configuration > Administrative Templates > Windows Components > Windows Parental Controls

    Set everything here to Not Configured

    Step 4) Sign out and remove Microsoft account if needed
    If the child is still logged into Windows using a Microsoft child account, consider switching to a local account or removing and re-adding the Microsoft account:

    Go to Settings > Accounts > Your Info
    Switch to Local Account
    Or go to Accounts > Email & Accounts and remove the Microsoft account fully, then re-add it if needed

    Step 5: Flush DNS and clear browser cache
    Open Command Prompt as Admin and run

    ipconfig /flushdns
    Then clear the cache in the browser where the blocks happen.

    If all else fails, you may consider creating a new user profile on the PC (with no parental controls history), and migrate files over.

    Let me know your answers to the first questions above. I’ll stick with you until it’s fully resolved.

    Best regards,
    Adrian

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