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Word file didn’t auto save on my iPad. How can I recover it?

Anonymous
2025-06-28T22:10:00+00:00

Hello

My word file didn’t auto save in my iPad, though it was saved on my file app named assignment 2, but I found it in the old update 2000 word less, I lost all of my work and the file downstairs with like 20 word. Is there anyway that I can find my work because I’ve tried everything I’ve searched everywhere and still haven’t gotten it. Is there anyway that you can find my work for me please? I would appreciate it because my assignment is due in one hour. And I’ve been working on it for like nine hours straight.

Thank you

Microsoft 365 and Office | Word | For education | iOS

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  1. Anonymous
    2025-06-28T22:52:04+00:00

    Dear Fatemah, 

    I hope you have a good day. Thanks for choosing Microsoft Community.  

    We're sorry to hear that you're experiencing this issue. I sincerely apologize for the inconvenience and the negative experience this may have caused. Based on your description, I'd like to offer the following insights and recommendations to help address the issue. 

    Unlike the desktop version of Word, the iPad version does not support full AutoRecover or temporary file recovery in the same way. However, there are still a few things you can try: 

    Steps to Try 

    1. Check the Files App
    • Open the Files app on your iPad.
    • Navigate to “On My iPad” > Word or “OneDrive” if you were saving to the cloud.
    • Look for a file named something like Assignment 2 or AutoRecovery save of....
    1. Check Word’s Recent Files
    • Open the Word app.
    • Tap “Open” > “Recent”.
    • Look for any version of your document that may have been saved automatically.
    1. Check OneDrive or iCloud (if used)

    If your document was saved to OneDrive or iCloud: 

    • Go to onedrive.live.com or icloud.com.
    • Sign in with the same account used on your iPad.
    • Check the Recycle Bin or Recent Files section.

    Unfortunately, if the file was never saved or synced to OneDrive/iCloud, and AutoSave was not enabled, there may be no way to recover the unsaved content on iPad. The iOS version of Word does not store temporary files in a recoverable location like the desktop version does. 

    I'm truly sorry for the limitations of this feature on the iPad. I truly recognize how disruptive this issue can be to your workflow, especially when you're putting in so much effort to work efficiently. This is indeed a serious concern, and I sincerely apologize for the inconvenience it has caused. Your dedication is greatly appreciated, and we value the time and energy you invest in your work. 

    To help address this matter, I will escalate the issue to our internal team as quickly as possible so we can work toward a resolution. In addition, I strongly encourage you to submit feedback directly to Microsoft. Your input plays a vital role in helping our development team understand real user needs and prioritize improvements. 

    Feedback from users like you is incredibly valuable; it not only helps us identify gaps but also influences future updates to make our products more intuitive and user-friendly. By sharing your experience, you contribute directly to shaping a better experience for everyone. 

    As moderators in the community, please be aware and accept that we are not responsible for the design of the product and that we have limited resources for detailed information about Microsoft products. We have redirected them to the correct path to send feedback and requirements to the relevant development team.  

    For your information, our community team and Microsoft product development team are separate.  

    Therefore, for feature’s suggestion or by design query, user need to submit feedback from their side to Microsoft product team.  

    Once user send feedback via above mentioned way, it’s sent to Microsoft directly and it's routed to the relevant product teams who can review it, once it gets upvote and attention from other users who are facing same scenario. Later on, the development team will put it into Microsoft 365 Roadmap | Microsoft 365 

    You can always post your valuable suggestions on Microsoft Feedback portal. Ideas · Community 
    Here is the link below on how you can operate this feedback: How do I give feedback on Microsoft 365? - Microsoft Support 

    Your feedback is valuable and contributes to the ongoing improvement of Microsoft 365 products. If there’s anything else I can assist you with, please don’t hesitate to let me know. 

    Warm regards, 
    Ryan-N-MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-29T14:22:43+00:00

    Autosave is not dependable, as you and many others in this forum have sadly discovered. Always save a backup copy of a document on your local device. Never depend solely on OneDrive.

    The document is probably not recoverable. However, OneDrive may have a previous version of the document under its Version History.

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  3. Anonymous
    2025-07-06T17:00:44+00:00

    Hello Fatemah, 

    I hope this message finds you well. 

    I just wanted to follow up regarding the issue you reported earlier. I shared some possible solutions with you a few days ago, and I wanted to check in to see if they helped enhance your workflow and productivity.  

    If you're still experiencing the issue or need further assistance, please don't hesitate to let me know. I'm here to help and would be happy to continue supporting you. 

    Looking forward to your response! 

    Sincerely,  

    Ruby-N- MSFT | Microsoft Community Support Specialist.

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