How to Change the Order in Shifts in Teams

Hello Patanio, Angela (FDNY),

This is a common question, and we appreciate your efforts in trying to resolve it by clearing the cache. 

We've looked into this for you and found that this is a current limitation within the Teams Shifts platform itself. The application doesn't yet support manual reordering and instead arranges employees automatically (usually alphabetically). 

The good news is that while we can't change that core behavior, there are powerful built-in tools that allow us to create an even better, more organized, and permanent structure for your schedule. We've prepared a step-by-step guide below to walk you through it. 

1. Using the 'Sort by' Feature (For a Quick View Change) 

This is the fastest way to temporarily rearrange your employee list based on available criteria. 

• Open Microsoft Teams and navigate to the Shifts app within your team. 
• Look for the "Sort by" button or a filter icon. It's usually located at the top left of your schedule, just above the list of names. 
• Click "Sort by" to open a dropdown menu. 
• Select your preferred sorting option, such as Name (for alphabetical order) or Scheduled hours. The list will reorder instantly. 

2. Organizing with 'Groups'

This is the best way to create a permanent, logical layout for your team based on roles or responsibilities. 

• In the main schedule view, scroll to the bottom of your current employee list and click "+ Add group". 

• A new line will appear. Type the name for your first group (e.g., "Supervisors," "Front Desk," "Sales Associates") and press Enter. 
• Repeat this step to create all the groups you need for your team. 
• Hover your mouse over the name of an employee you want to move. 
• Click the three-dots icon (...) that appears on the right side of their name to open a menu. 
• From the menu, select "Move to group". 
• A list of the groups you created will appear. Choose the correct group for that employee. 
• Repeat these steps for all employees until your team is fully organized into their respective groups. 

We believe the 'Groups' method will give you the clarity and control you need over your schedule. We realize this setup involves a few more steps than a simple drag-and-drop would, and we appreciate you working with us to implement this solution. 

We hope this detailed guide is helpful. If you have any trouble locating these options or have any other questions, please don't hesitate to let us know. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.