i am not able to send or receive email with my college email

Question

i am not able to send or receive email with my college email

ABHISHEK SHARMA 0

hello help team

i tried to send a mail with my college email but it doest work and it says that email does not exist please can you give satisfactory answer?

Ryan-N 3,015 Reputation points Microsoft External Staff Moderator

2025-07-24T18:29:32.1366667+00:00

Hi @ABHISHEK SHARMA,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted solution. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 3,015 Reputation points Microsoft External Staff Moderator

2025-07-25T21:26:40.7533333+00:00

Hi @ABHISHEK SHARMA,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted solution. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

1 answer

Your answer

Ryan-N 3,015 Reputation points Microsoft External Staff Moderator

2025-07-24T18:29:32.1366667+00:00

Hi @ABHISHEK SHARMA,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted solution. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 3,015 Reputation points Microsoft External Staff Moderator

2025-07-25T21:26:40.7533333+00:00

Hi @ABHISHEK SHARMA,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted solution. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

Answer 1

Hi ABHISHEK SHARMA,

Thank you for reaching out to us regarding the issue.

I understand you're having trouble sending and receiving emails with your college email account. Below is a detailed step-by-step guide to help you check and resolve this issue.

Verify Email Address and Login Credentials

Double-check that the email address is typed correctly, with no typos, extra spaces, or incorrect domain (e.g., @college.edu vs @college.com).
Ensure you’re using the correct username and password provided by your institution.
If your school recently updated email formats, make sure you’re using the latest official address.

Confirm Account Status

Try logging into your email via the web (Outlook Web App). If successful, your account is active.
If login fails, your account may be inactive, unprovisioned, or deleted due to inactivity.
Confirm whether your email is hosted on Microsoft 365 (Exchange) or Google Workspace (Gmail). If it’s Gmail, Outlook must be configured differently.

Configure Outlook According to Email Service

For Outlook for Education (Microsoft 365), add your account as an Exchange/Office 365 account.
Outlook should auto-configure server settings. If it reports “email does not exist,” recheck the email address and ensure you’re online.

Check Outlook Connectivity and Settings

Disable Work Offline Mode: Go to the “Send/Receive” tab and ensure “Work Offline” is turned off.
Verify Internet Connection: Make sure your device is online. If using campus Wi-Fi, check for VPN or firewall requirements.
Review Account Settings:
- Go to File > Account Settings > Account Settings...
- Select your college account and confirm:
  - Correct incoming/outgoing server names (e.g., outlook.office365.com)
  - Full email address as username
  - Proper authentication method (SPA or OAuth if required)
  - IMAP port 993 (SSL) and SMTP port 587 (STARTTLS)

Remove and Re-add the Email Account

Remove the account: File > Account Settings > Account Settings > select account > Remove.
Re-add the account: File > Add Account > follow setup instructions.
If issues persist, create a new Outlook profile: Control Panel > Mail > Show Profiles > Add > configure from scratch.

Update and Repair Outlook

Update Outlook: File > Office Account > Update Options > Update Now.
Start in Safe Mode: Hold Ctrl while launching Outlook or run outlook.exe /safe. If email works, disable problematic add-ins via File > Options > Add-Ins > Manage COM Add-ins.
Repair Data Files:
- Locate and run SCANPST.EXE on your system.
  - Select your .pst file (for POP3) or delete .ost (for IMAP/Exchange) to rebuild from server.
    - Follow prompts to complete repair.

Seek Further Support if Needed

If the issue remains unresolved, contact your college’s IT department with error details.
Request server configuration info or VPN access instructions if applicable.
If your account was deleted, your school may need to issue a new email address.

We hope this guide helps you resolve the issue. If you need further assistance during any of the steps, feel free to reply to this email or contact us directly.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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i am not able to send or receive email with my college email

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