Teams issue

Gaurav, Nishant 0 Reputation points
2025-07-23T06:17:29.2633333+00:00

When I am trying to login in my microsoft Teams application on my iphone it is giving me misconfiguration alert and asking me to login with the same account of my previous organization but I need to login with my new organization account .Please help it is urgent ,

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
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  1. AlexDN 2,435 Reputation points Microsoft External Staff Moderator
    2025-07-23T07:02:27.89+00:00

    Hi @Gaurav, Nishant Thank you for posting your question in the Microsoft Q&A forum
    To better assist me, could you please confirm following steps below:

    • Is Teams the only app showing this alert, or are other Microsoft apps affected too?
    • Have you already tried removing and reinstalling the Teams app?
    • Is your iPhone still enrolled in any device management profile from your old company?

    In the meantime, I would recommend some steps you could try:

    1. Remove old device management profile
      Go to Settings > General > VPN & Device Management and delete any profile from your previous organization.
    2. Clear Teams app data
      Go to Settings > General > iPhone Storage > Microsoft Teams, tap Offload App, then reinstall it from the App Store.
    3. Remove old accounts from Authenticator
      Open Microsoft Authenticator and delete any accounts linked to your previous organization.
    4. Check saved passwords
      Go to Settings > Passwords and remove any saved credentials from your old company.
    5. Reset network settings (if needed)
      Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.        

     Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

     Thank you for your cooperation. I'm looking forward for your reply.


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