The logo of the custom Canva app, published in Teams via a link, is not visible in the Teams mobile app

Question

The logo of the custom Canva app, published in Teams via a link, is not visible in the Teams mobile app

Benjamin Cengic 20

I created a custom app in Power Apps for internal use and published it in Teams via link.

Details:

Logo/icon: I did not upload a custom logo. I selected the default white background and chose one of the standard Microsoft icons provided in Power Apps.
Publishing: The app was published to Teams using the "Publish via link" feature.
Issue: On the Teams mobile app, only the white background is visible - the icon itself does not appear. On desktop and web, the icon is shown as expected.

What I tried:

Cleared the Teams mobile app cache
Removed the app from Teams mobile and re-added it via link
Problem persists

Workaround:

If I download the app as a ZIP package and add it manually to Teams, the icon is displayed correctly everywhere - including on Teams mobile. However, this approach is not user-friendly for a larger group of users.

Expected behavior: The Teams app icon (Microsoft standard icon) should be visible on all platforms, including the Teams mobile app.

Question:

Has anyone experienced this issue with Microsoft’s default icons when publishing an app via link in Power Apps?
Are there any known limitations or additional steps to ensure that the icon is shown correctly in the Teams mobile app?

Thanks in advance for your help!

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Answer 1

Vicky-I 1,735 Microsoft External Staff Moderator

Hi @Benjamin Cengic,

Thank you for posting your question in the Microsoft Q&A forum. Let me address your two questions in detail:

1. Has anyone experienced this issue with Microsoft’s default icons when publishing an app via link in Power Apps?

Yes, this issue has been reported by other users. When using Microsoft’s default icons and publishing via link, the icon may not render properly on the Teams mobile app. This behavior has been observed across multiple environments and devices. For example, users have noted that Power Apps tabs and icons sometimes fail to load correctly on mobile, even though they appear fine on desktop and web clients.

2. Are there any known limitations or additional steps to ensure that the icon is shown correctly in the Teams mobile app?

Yes, there are known limitations and a recommended workaround. You can try my suggestion: Upload via Teams Admin Center

To deploy the app organization-wide:

Go to https://admin.teams.microsoft.com
Navigate to Teams apps > Manage apps. > Customize app store like my screenshot bellow and Upload the ZIP file of the Power Apps application (exported from Power Apps):
Assign apps to the App setup policy to automatically show them to users (e.g. pin them to the Teams left sidebar)

User's image This method may help the app, and its icon are fully recognized by Teams across all platforms.

I hope my suggestions helpful for you! If this workaround does not resolve the issue for your users, please note that this behavior is currently considered a platform limitation. I recommend submitting feedback directly to Microsoft via the https://feedbackportal.microsoft.com/feedback or through the Microsoft 365 admin center to help prioritize a fix in future updates.
Best Regards.

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Vicky-I 1,735 Reputation points Microsoft External Staff Moderator

2025-07-24T15:41:45.9666667+00:00

Hi @Benjamin Cengic,
Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to "Accept answer".

Warm thanks.
Vicky-I 1,735 Reputation points Microsoft External Staff Moderator

2025-07-28T08:52:22.7266667+00:00

Hi @Benjamin Cengic,
I hope this message finds you well.

This is my second follow up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.
Benjamin Cengic 20 Reputation points

2025-08-01T06:59:58.9466667+00:00

Hi @Vicky-I ,

Thank you very much for your quick and detailed reply, as well as for providing such clear instructions!

The suggested solution with uploading the app as a ZIP file via the Teams Admin Center worked perfectly for us. After following your steps, the app icon now displays correctly on mobile devices within Teams.

I truly appreciate your prompt and knowledgeable support. Your step-by-step guide made it easy to resolve the issue.

Best regards,

Benjamin
Vicky-I 1,735 Reputation points Microsoft External Staff Moderator

2025-08-03T14:09:04.6833333+00:00

Hi @Benjamin Cengic,

Thank you so much for your kind words! I'm really glad to hear the ZIP upload method worked and that the app icon now shows up properly on mobile.

It was a pleasure helping you and feel free to reach out Microsoft Q&A anytime if you need assistance!

Warm Regards.

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The logo of the custom Canva app, published in Teams via a link, is not visible in the Teams mobile app

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