Unable to change display settings / settings freezes

Question

Unable to change display settings / settings freezes

Jonathan Grubb 0

Machines on 22H2 are freezing when reaching the display settings page. the window freezes and cannot change display layout / set multiple monitors etc.

Only fix we have found for this is updating to 24h2, which can be timely and problematic for some laptops (separate issue...).

Any help with this would be much appreciated !

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Answer 1

Henry Mai 2,620 Independent Advisor

Hello Jonathan, I am Henry and I want to share my insight about your issue. Are the affected machines primarily from one manufacturer (e.g., all Dells, all HPs), and do they use Intel graphics?

If YES (Same Manufacturer, especially with Intel Graphics). The problem is often not the driver itself, but an associated control panel app that conflicts with the Windows Settings page.

Disable the Intel Graphics Command Center
Restart the computer.
Test the Display Settings page.

Alternative Fix: Instead of disabling, go to the Microsoft Store and check for an update to the "Intel Graphics Command Center" app, as newer versions may have resolved this conflict.

If this is happening on a diverse range of hardware, the issue is more likely a corrupted component within the Windows Settings app itself.

Re-register the Settings App: This command forces Windows to repair the Settings app package.
- Right-click the Start Menu and open Windows PowerShell (Admin).
- Copy and paste the following command, then press Enter: Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage
Restart the computer after the command completes.
Update to the Latest Cumulative Update for 22H2: Since you know 24H2 fixes it, the bug was likely patched in a later cumulative update for 22H2. Go to Settings > Windows Update and install any pending Cumulative Updates for your current version.

Hope this points you in the right direction for troubleshooting

Jonathan Grubb 0 Reputation points

2025-07-29T08:10:12.49+00:00

Hi Thank you for your reply - while the Intel Graphics Command is a good workaround, it still crashes on the display screen. Very strange, we have had a machine, a HP 640 on 24H2 that this has now happened on. I've managed to grab the error for event viewer below,
Jonathan Grubb 0 Reputation points

2025-07-29T08:10:42.46+00:00

Application Error

1000

Faulting application name: SystemSettings.exe, version: 10.0.22621.5547, time stamp: 0x052f4222 Faulting module name: msvcrt.dll, version: 7.0.22621.2506, time stamp: 0x657b2709 Exception code: 0x40000015 Fault offset: 0x000000000000b15c Faulting process id: 0x0x2ad4 Faulting application start time: 0x0x1dc005c5eee9756 Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Faulting module path: C:\Windows\System32\msvcrt.dll Report Id: a3bb934d-4d2e-475d-a53f-d2613f18260d Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
Henry Mai 2,620 Reputation points Independent Advisor

2025-07-30T01:41:31.34+00:00
I see the Faulting module name: msvcrt.dll. This is a core Windows C++ runtime library, a fundamental building block of the operating system. When a file like this is the point of failure, it almost always means that another piece of software—most likely a display driver or a related utility—is making an invalid request that causes msvcrt.dll to crash. My next recommendation is to isolate this conflicting component by removing the graphics driver and its associated software to see if the issue persists with the basic driver provided by Windows.

Download DDU: Download the free Display Driver Uninstaller utility from its official source (wagnardsoft.com).

Boot into Safe Mode: Restart the affected HP 640 and boot it into Safe Mode. This prevents the conflicting driver from loading.

Run DDU: Launch DDU. Select "GPU" as the device type and "Intel" as the vendor.

Clean and Restart: Click the "Clean and restart" button. The tool will completely remove the Intel graphics driver and its control panel software, then reboot the machine into normal mode.

2. Test with the Base Windows Driver

After the computer restarts, Windows will automatically install its own "Microsoft Basic Display Adapter" or a generic WHQL driver. Do not install the HP or Intel driver yet.

Go directly to the Display Settings page.

If the page opens without crashing: You have definitively proven the fault lies within the manufacturer's (HP/Intel) driver package. The solution is to then find a different, stable version of the driver from HP's support site or Intel's website, avoiding the one that causes the crash.

If the page still crashes: it would indicate the conflict is with another piece of pre-installed software. The next step would be to perform a Clean Boot to isolate the conflicting service or startup item.

Let me know how this going
Jonathan Grubb 0 Reputation points

2025-08-28T09:39:11.1933333+00:00

Hi - we are still having this issue with 23h2 / 24h2. It happens on Dells and HP's also - When testing with the base driver the issue is still present - not sure if their is anything else I can try?

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Unable to change display settings / settings freezes

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