Adding New Users to Teams After Skype for Business Migration

Hi @Rick Meredith,

Thank you for reaching out to us. Below is a detailed guide to help resolve the issue you're experiencing when adding a new user to Microsoft Teams. Please review the following steps:

• Your company domain is currently associated with an unmanaged Teams Free environment.
• The new user was created in a managed Microsoft 365 tenant, causing a conflict during login.
• No clear administrator exists to add the new user to the existing Teams setup.

Recommended Solution

1. Identify or Assign an Administrator

• Check Admin Center: Log in to https://admin.microsoft.com, go to Users > Active Users, and filter by role to find any account with Global Administrator privileges.
• Check Azure AD: Visit https://portal.azure.com > Azure Active Directory > Roles and Administrators to view who holds the Global Admin role.
• Tenant Profile Contact: Review the organization profile in Admin Center for any listed technical contact (could be an MSP).
• Perform Admin Takeover: If no admin access is available, use Microsoft’s “Take over an unmanaged directory” process to verify domain ownership and assign admin rights.
• Contact Microsoft Support: If needed, Microsoft can help identify or assign admin access after verifying domain ownership.

2. Set Up a Managed Teams Environment

• Add Your Company Domain to Microsoft 365 Tenant: In Admin Center, go to Settings > Domains > Add domain, and verify ownership via DNS TXT record.
• Preserve Google Workspace Email: Do not change MX records; only configure the domain for Teams use.
• Assign Teams Essentials License: Ensure the new user has a valid Teams Essentials license to access Teams using their existing email.

3. Create and Add the New User to Teams

• Create the user in Admin Center using their company email.
• Assign both Teams Essentials and Microsoft 365 Apps licenses as needed.
• Share login credentials and instruct the user to sign in at https://teams.microsoft.com.
• In Teams Admin Center, verify the user is listed and invite them to relevant Teams or channels.

4. Manage Existing Users

• Instruct current employees to log in using their organizational account instead of personal accounts.
• Assign Teams Essentials licenses to existing users if needed.
• Recreate Teams and channels if data from the free version does not carry over.

5. Assign Additional Admins

• Ensure at least two users have Global Admin privileges to prevent lockout.
• You may assign the Teams Administrator role to someone responsible for day-to-day Teams management.

The migration from Skype to Teams created an unmanaged environment that complicates user management. By verifying your domain, taking over the free tenant, and establishing a managed Teams setup, your organization will be able to manage users and Teams effectively.

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