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Surface Pro keeps shutting down randomly

Elise Gregg 0 Reputation points
2025-07-24T01:33:01.6333333+00:00

My Surface Pro 7 keeps randomly shutting down. The lock screen will randomly appear at the top of the screen with the "slide down to power off" message and then will usually just shut off if I don't slide the screen back up. I've checked through my updates and Surface app and it appears like it's not a software issue. The power button does feel a bit loose, though, and it's just hard shut off when I've plugged in headphones. I've changed the settings to not shut down or sleep when the power button is pressed, but it keeps shutting off. I suspect something's wrong with the hardware and the power button is either overly sensitive or just a tap away from acting like it's being held down. Would appreciate any insight, though. Thanks! EDIT: Also, if I use the power buttons on the top of the tablet, it also starts fritzing out and will initiate the lock down screen or the screen will flash off.

Surface | Surface Pro | Power and battery

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  1. Jeric 1,685 Reputation points Independent Advisor
    2025-07-24T17:07:42.9566667+00:00

    Hi Elise,

    Thank you for reaching out. I understand how frustrating it can be when your device starts shutting down unexpectedly, especially when it disrupts your workflow. Based on the symptoms you've described, it’s likely that your Surface Pro 7 is experiencing a short or misfiring in the power button circuit. This issue may be caused by:

    • Physical damage or misalignment of the power button
    • Internal shorting due to pressure or movement
    • Interference from nearby components, such as the headphone jack

    1. Inspect the Power Button
    Gently press around the power button area and observe its behavior. If it feels sunken, overly soft, or inconsistent when clicked, it may be physically compromised. Also, if pressing near the headphone jack causes shutdowns, the internal board may be flexing or shorting.

    2. Use External Power Controls Temporarily
    Consider using the Surface Keyboard or adjusting Windows power settings to manage sleep and shutdown functions. Avoid using the physical power button unless absolutely necessary.

    3. Check for Loose Internal Connections
    If you're comfortable handling hardware:

    • Carefully remove the back panel (note: this requires special tools and caution).
    • Inspect the power button flex cable and the headphone jack area.
    • Look for signs of wear, corrosion, or loose soldering.

    Please note that opening the device may void your warranty or cause further damage if not done properly.

    4. Seek Professional Repair
    Visit a Microsoft Authorized Service Provider or a trusted local technician. Request the following:

    • Power button flex cable inspection
    • Motherboard diagnostics
    • Headphone jack interference check

    5. Consider Replacement if Out of Warranty
    If repair costs are high and your device is no longer under warranty, you may want to consider upgrading to a Surface Pro 9 or Surface Laptop. Microsoft occasionally offers trade-in discounts for faulty devices.

    6. Check Your Warranty Status
    You can verify your device’s warranty coverage by visiting Microsoft’s official warranty check page:
    https://support.microsoft.com/devices

    I hope this helps clarify the situation and guide your next steps. If you need assistance locating a repair center, checking your warranty status, or exploring trade-in options, I’d be happy to help.

    Warm regards,
    Jeric
    Microsoft Community Support

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