Creating a Town Hall and the theme didn't work on the invite for organizers and presenters.

Question

Creating a Town Hall and the theme didn't work on the invite for organizers and presenters.

Denise Thomason 30

I am having an issue with changing the theme on Town Hall invitations. I can update the theme with no issues, but the default (purple) theme was still on the organizer and presenter invite. I've even tried adding the title, date and description and updating the theme before adding organizers and presenters, but they still received the default purple design. Any thoughts?

Stephen Davis 0 Reputation points

2025-08-27T20:06:37.6733333+00:00

There seems to be a bug. I have applied custom themes per all the specifications, I have a Premium license, and yet when I create a Town Hall event, days later our custom theme is not visible or selectable in the email invite. It shows in the pre-join lobby - but the email invite acts like there is no custom theme policy.
Denise Thomason 30 Reputation points

2025-08-27T20:10:46.6633333+00:00

Thank you for your response, Stephen. This is what I've experienced as well. Town Hall options seem to change by the week. Maybe this is something they can fix.

Accepted answer

0 additional answers

Your answer

Stephen Davis 0 Reputation points

2025-08-27T20:06:37.6733333+00:00

There seems to be a bug. I have applied custom themes per all the specifications, I have a Premium license, and yet when I create a Town Hall event, days later our custom theme is not visible or selectable in the email invite. It shows in the pre-join lobby - but the email invite acts like there is no custom theme policy.
Denise Thomason 30 Reputation points

2025-08-27T20:10:46.6633333+00:00

Thank you for your response, Stephen. This is what I've experienced as well. Town Hall options seem to change by the week. Maybe this is something they can fix.

Answer 1

Hi @Denise Thomason

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, it's likely you're encountering an issue where the default purple theme persists on organizer and presenter invitations for Town Hall events in Microsoft Teams. After researching, here are some suggestions may be helpful to you.

Have you tried to apply Theme After Adding Organizers/Presenters?

According to Microsoft’s support guidance, the theme should be applied:

After the event is created and all roles are assigned.
By navigating to Theming > Theme color in the event details and saving changes.

Avoid Sending Invites Until Theme Is Finalized

The audit suggests that invites are sent to co-organizers before the event is finalized, which locks in the default theme

To avoid this:

Finalize all theming (banner, logo, color) before clicking Save and Send Invites.
Use the Preview feature if available (Teams Premium licensing required)

Relative link Customize a town hall in Microsoft Teams

Hope it helps, let me know if you have any other questions. And if it does not work, please let me know so we could resolve the issue together.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Denise Thomason 30 Reputation points

2025-07-24T14:39:41.71+00:00

Thank you for your detailed response. I will try these steps.
Darren-Ng 1,420 Reputation points Microsoft External Staff Moderator

2025-07-25T00:04:26.3166667+00:00

Hi @Denise Thomason

Thank you for your reply, please let me know if you get stuck in any steps. if it does not work, we will resolve the issue together

Have a nice day!

Share via

Creating a Town Hall and the theme didn't work on the invite for organizers and presenters.

0 additional answers

Your answer