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ACCOUNT RECOVERY FOR MICROSOFT KEEPS FAILING

Sergio Verceles 5 Reputation points
2025-07-24T18:35:00.2066667+00:00

I am having the worst time trying to get access to my Personal Microsoft account. I keep having to re-do the account recovery but it keeps on failing. I do not have access to my recovery code, my microsoft authenticator account signed out, it can't even send a verification code text to the phone number I placed.

The final process of the Account Recovery asks if I have made a purchase for Microsoft 365. I have a receipt of the purchase of a Microsoft 365 subscription, I have access to my email account for the Microsoft account, but I do not know when my old credit card expired. Please help me get access to my account. This is so frustrating that we can't send a verification to the email used to create the account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Kayece Jan Mae Amizola 7,580 Reputation points Independent Advisor
    2025-07-24T21:35:18.45+00:00

    Hi,

    If your Microsoft account recovery request wasn't granted, please keep trying as many times as you want, up to two times per day.

    Source: https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    If you have attempted to recover your Microsoft account multiple times but were unsuccessful due to insufficient information, please get in touch with Microsoft Support for further assistance. Be sure to include the details of your recovery attempts, especially if your requests were denied despite providing accurate information.

    Click on this page  Contact - Microsoft Support 
    https://support.microsoft.com/en-us/home/contact

    Please follow the steps below to contact Microsoft Online Support.

    Go to the Microsoft Support page and search for “account locked.”

    Scroll down and click “Sign in to contact Support.”

    Sign in using a different personal Microsoft account.

    Under Products & Services, choose “Other Products.”

    Under Categories, select “Manage account security” and click Confirm.

    Click “Chat with a support agent in your web browser” to start a live chat.

    Source: https://learn.microsoft.com/answers/questions/4705510/how-can-i-access-my-account-when-it-says-i-havent?forum=outlook_com-all&referrer=answers

    If you require further assistance, please don't hesitate to let me know.

    Stay Safe!

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