Dear @Juanes Sudrajat,
Good day! Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these steps:
Refresh or Re-sync your email account settings. Try logging out and back in, or manually triggering a sync.
- If you're using Outlook Web App (OWA):
1. Sign out of your account.
2. Clear browser cache (see below).
3. Sign back in and check if the storage status updates.
- If you're using Outlook Desktop App:
1. Go to File > Account Settings > Account Settings
2. Select your email account and click Repair or Change, then follow the prompts to re-sync.
3. You can also click Send/Receive > Update Folder to manually trigger a sync.
Clear cache or reset settings if you're using a web-based interface.
- For Web Browsers:
- Open your browser settings.
- Navigate to Privacy & Security > Clear Browsing Data.
- Select Cached images and files and Cookies, then click Clear data.
- Restart the browser and log back into your email.
- For Outlook Desktop App:
- Close Outlook.
- Press Windows + R, type outlook.exe /cleanviews, and hit Enter.
- This resets view settings but doesn’t delete emails.
- You can also try outlook.exe /resetnavpane to reset navigation pane settings.
Check with your IT administrator or support team to verify if your account has a defined quota and if it's being tracked correctly.
Update your email client to the latest version if available, as this may resolve display bugs.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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