double payment

Question

double payment

Leon Reddy 0

i have purchased microsoft office in June and paid in full, now in July they debited my account.

it is a yearly subscription so my next payment was only due in June 2026. please refund the second payment.

1 answer

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Answer 1

Jayden-P 6,210 Microsoft External Staff Moderator

Hi @Leon Reddy

Thank you for posting your question in the Microsoft Q&A forum.

First, I am so sorry about this inconvenience.

Please double check in your Manage subscription to see if you accidently bought 2 licenses. (https://account.microsoft.com)

If that's the case, you can cancel it and refund.

How to get a refund on a Microsoft subscription - Microsoft Support

If you only bought once and got charged twice, I recommend contacting Microsoft Support for Personal Accounts through the official support page: Contact - Microsoft Support Please ensure you're signed in with the correct account associated with the billing issue.

Once you're on the support page, typed "billed twice" and then select "Contact Support" as below picture.

User's image

In contact support page, choose the appropriate category to connect with a billing support agent via chat as below.

User's image

If you are holding business account, please contact the Office 365 support team by submitting a service request. Here’s what your Office 365 Global Admin should do next:

Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.
Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support
Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support

I hope you will be able to refund.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-07-28T06:44:09.8266667+00:00

Hi @Leon Reddy

Have you checked the provided answer?

Please feel free to reach out if you have other questions.

If the issue has been resolved, please mark the helpful replies as accepted answers.

Warm thanks.
Leon Reddy 0 Reputation points

2025-07-28T13:15:25.57+00:00

hi Jayden, my issue has not been resolved as yet, the bank has canceled my card and has retained it because of the fraudulent

transaction so i dont have the cvv that microsft requires when i click on the investigate icon
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-07-28T14:23:09.3466667+00:00

Hi @Leon Reddy

I'm so sorry about this.

Since we are forum moderators, we don't have access to backend details like your card number, personal information., so I cannot assist you effectively.

You'll need to contact the billing team for this issue.
Leon Reddy 0 Reputation points

2025-08-04T06:38:30.2866667+00:00

Hi

can you please forward me their contact details and /or contact number

thank you
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-04T06:51:57.23+00:00

Hi @Leon Reddy

Are you using a personal or a business account?
Leon Reddy 0 Reputation points

2025-08-06T06:17:25.88+00:00

hi

personal account
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-06T06:34:03.9466667+00:00
Hi @Leon Reddy

For personal account, please follow the instructions below.

Visit this website: Contact - Microsoft Support

Type contact in the search box.

Now click on Get Help and select Contact Support below.

Go to the Products & Services tab and choose the Microsoft 365 & Office or Other Products category

On the Category tab, choose Manage My Subscription or other alternatives.

Go to Confirm.

You can now choose the option to Chat with a support agent in your web browser.

If it says Get Help from the Community, you can click again and repeat step 5.

Please note: The chat support team only works at certain times, so if the last window says it's not available, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.
Leon Reddy 0 Reputation points

2025-08-07T09:58:42.8433333+00:00

hi

when i type in contact - microsoft support, it is not taking me to the get help icon.

do you perhaps have a telephone number i can call. this online communication is not working for me i feel its a waste of time especially when microsft have defrauded my account and i am trying for 2 weeks to sort this out.
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-11T07:02:47.2833333+00:00

Hi @Leon Reddy

I know this is very inconvenient for you.

We truly understand calling directly would be easier to solve your problem.

At this time, we’re not able to offer phone assistance for personal accounts, but our live chat team is here for you. Our agents will personally follow up with you as soon as possible.

When you typed in "contact", were you logged in your Microsoft account?

If not, may I ask if you can still log into your Microsoft account? If yes, follow the instructions above.

And if you are unable to log in to your account, you can create a free Microsoft account and then connect with live agent.
Leon Reddy 0 Reputation points

2025-08-12T15:52:32.9133333+00:00

ok now you have failed to assist me what is the way forward, microsoft has done a fraudulent transaction on my account, we are not getting anywhere with this live chat, so do i just accept the loss and move on and microsoft can carry on scamming people that trusted them with their bank details? Or maybe i must take this to social media and see how many others have been scammed as well?
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-13T06:52:02.92+00:00

Hi @Leon Reddy

I understand your need is urgent, and while Microsoft’s phone service is generally available only for business accounts, you can still give it a try by reaching out directly.

Make sure you choose the right region.

Customer service phone numbers - Microsoft Support

Since we’re forum moderators, we don’t have access to your account details and unfortunately can’t assist further. The billing team will assist you more effectively.

Thanks for your patient and understanding.
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-26T12:58:40.0566667+00:00

Hi @Leon Reddy

Have you been able to resolve this?

If yes, please kindly mark the helpful answer as accepted answer.

Warm thanks.

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