outlook will not recognize new contacts added to contacts on iphone

Question

outlook will not recognize new contacts added to contacts on iphone

Mason, John 20

I have a iphone 15 pro and have outlook app for business on iPhone, when I add contact info to contacts app on iPhone and start a new email to that contact outlook can't find the contact.

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Answer 1

Hi @Mason, John

Thank you for posting your question in the Microsoft Q&A forum.

To better assist you, could you please confirm the following detail:

Are the new contacts saved under your Outlook account, or under iCloud or another account?
Have you checked if Outlook has permission to access your contacts in your iPhone settings?

In the meantime, I recommend trying these steps:

1/ Check Outlook’s access to contacts

Go to your iPhone’s Settings => Apps => Contact. Add your account and make sure Contacts is turned on.

2/ Turn on “Save Contacts” in Outlook

Open the Outlook app > Tap your profile picture > Settings > Tap your email account > Turn on Save Contacts.

3/ Set Outlook as the default for new contacts

Go to Settings > Contacts > Default Account and choose your Outlook account.

4/ Update your apps

Make sure both your iPhone and the Outlook app are up to date.

5/ Restart Outlook or Reinstall

If the issue persists, try restarting the app or reinstalling it to refresh sync settings.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

Thank you for your cooperation. I'm looking forward for your reply.

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AlexDN 2,435 Reputation points Microsoft External Staff Moderator

2025-07-28T23:51:37.6333333+00:00

Hi @Mason, John
It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Answer 2

Mason, John 20

I answered on help section. I still can’t get contact I newly added to populate on a new email. When I manually seek contact name it is in contacts. Why isn’t it being seen? Says no found in directory

AlexDN 2,435 Reputation points Microsoft External Staff Moderator

2025-08-02T07:13:07.1966667+00:00
Hi @Mason, John Thanks for your follow-up.

Even if the contact is visible in the Contacts app, it may be saved under iCloud or another account. Outlook can only access contacts saved under your Outlook account or synced accounts.

Go to Settings > Contacts > Accounts and check which account the contact is saved under.

If it’s under iCloud, try saving a test contact directly under your Outlook account and see if it appears in Outlook.

Outlook sometimes doesn’t immediately sync new contacts. Try this:

Open the Outlook app.

Go to Settings > Your Account > Save Contacts and toggle it off and back on.

Restart the Outlook app.

When you compose a new email, please try typing the full email address instead of the name. If it still doesn’t appear, tap the “+” icon to manually add the contact.

If none of the above works, uninstall and reinstall the Outlook app to refresh its permissions and sync settings.

Let me know if the issue persists after trying these steps.

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outlook will not recognize new contacts added to contacts on iphone

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