I have a user that can not launch a program and it does work for other users on the same machine.

Hello Tim,

Thank you for posting question on Microsoft Windows Forum.

Based on the issue description and you have narrowed it down to a specific user's profile and the program works for other users on the same machine. You can try the following suggested troubleshooting steps for this issue.

1.Test with a New Profile.

• Create a new local/Azure AD test profile on the same machine:
  • Try to log in with a new test account (temporarily).
  Try launching the John Deere program. If it works: Confirms the original profile is corrupted.

2.Gather Error Details.

• When the affected user attempts to launch the John Deere program, capture any error dialogs, codes, and timestamps.
• Open Event Viewer and filter under Windows Logs → Application and System for errors at the launch time.
• Check for John Deere–specific logs in %LOCALAPPDATA%\JohnDeere or C:\ProgramData\JohnDeere and NET Runtime Error.

3.Investigate Permissions.

• File/folder permissions:
  • Check the John Deere installation directory (e.g., **C:\Program Files\JohnDeere**).
  • Ensure the user has Read & Execute rights (compare with a working user).
• Registry permissions (advanced):
  • Use regedit → Navigate to HKEY_CURRENT_USER\Software\JohnDeere (if present).
  Right-click the key → Permissions → Verify the user has Full Control.

4.Audit Profile-Specific Configurations.

• Group Policy/Intune Settings:
  • Check if the user is in an Azure AD group with restrictive policies (e.g., blocking executables).
  • Compare working/non-working users' policies via following commands
  • gpresult /h gpreport-working.html
  • gpresult /h gpreport-NonWorking.html

5.Compare Profile Environment.

• Log in as both the problematic user and a working user to compare key elements and to identify discrepancies here often reveals missing or corrupt settings.

1. NTFS permissions on C:\Users\Username
2. On command prompt, run set command for the affected user and working user.
3. Registry under HKEY_CURRENT_USER (export each and perform a diff)

**6.**Use Process Monitor.

• Download Process Monitor from Microsoft Sysinternals.
• Run it as the problematic user and attempt to launch the application.
• Then run it as a working user and compare the results. Look for any access denied or file not found errors that are specific to the problematic user.

Hope the above information is helpful!