I have purchased GTA 5 Enhanced from Microsoft Store for ₹1250 via Paytm. Payment was successful and amount is deducted, but the game is not showing in my order history or library.

Dear Omesh Shewale

Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

Thanks for reaching out about your GTA 5 Enhanced purchase from the Microsoft Store. I understand how frustrating it must be to see your payment go through and the amount deducted via Paytm, but then the game isn't showing up in your order history or library.

Here are some effective ways that you can try to fix the problem:

Solution 1: Check Your Microsoft Account on the Store App

• Options 1:
  • Open the Microsoft Store app > Click on your profile icon > Verify that the email address displayed is the exact Microsoft account you used to make the purchase
    • If it's not, sign out and sign back in with the correct account.
  • After verifying or signing in, check your Library.
• Options 2:
  • Open Microsoft Edge > go to account.microsoft.com > sign in with the account used for the purchase > Check Payment & billing > Order history for the ₹1250 transaction (dated around your purchase time).
  • If found, sign out of the Microsoft Store (click your profile > Sign out > restart Edge > sign back in, and check your library.

Solution 2: Clear Store Cache

• Close the Microsoft Store app completely.
• Right-click on the Start button > select "Run" > Type wsreset.exe and press Enter > Wait for the blank window to close (resets Store cache).

Solution 3: Check for Updates and Restart

• Go to Settings > Windows Update > Check for updates, install any available updates > restart your PC.
• Open the Microsoft Store again, go to Library, and look for the game.

Solution 4: Contact Microsoft Support for Purchase Verification

Please visit this website: Contact Us - Microsoft Support and describe your issue as clearly as possible > Choose the category for our agent can support you to check your account and verify the payment.  

• If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.
• If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 
• Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

We appreciate your patience and look forward to resolving this quickly for you. 

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist

Dear Omesh Shewale

Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

May I ask if you have tried my suggestions for your case? I hope you can keep me updated on your issue in the future.

Your satisfaction is Microsoft's priority.

• If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.
• If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
• Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist