Hi @Guto Galvao,
Good day! Thank you for reaching out to Microsoft Q&A forum and sharing your experience.
I understand how important it is to keep track of your emails, and it can be concerning when unread messages in your Junk folder don’t appear as expected in Outlook on your iOS device. I’d be glad to help you with this.
To better assist you, could you please share a few details:
- What version of Outlook for iOS are you currently using?
- Are you using a personal account (such as Outlook.com or Gmail) or a work/school account (such as Microsoft 365 or Exchange)?
- Have you noticed any patterns, for example, do certain types of emails or senders tend to be marked as unread but not show up?
These details will help me tailor the next steps to your situation.
In the meantime, here are a few steps you can try that often help with this kind of issue:
- You can try to refresh the Junk Folder
- Open the Outlook app.
- Tap the menu icon (three horizontal lines) in the top left.
- Scroll down and tap Junk Email.
- Swipe down to refresh the folder. This helps update the message list from the server.
- You can try to reset your account in the app
- Go to Settings in the Outlook app.
- Tap your email account under “Mail Accounts.”
- Select Reset Account. This will re-sync your folders and may help display any missing unread messages.
- You can check Outlook Web for Comparison
- Visit Outlook and sign in.
- Go to the Junk Email folder and check if the unread messages are visible there.
- If they appear online but not in the app, the issue may be related to syncing on the mobile device.
- You can try to update the App and iOS
- Make sure your Outlook app is updated to the latest version from the App Store.
- Also check for any available iOS updates under Settings > General > Software Update.
If these steps match your situation and you’d like help going through them, I’m here to support you. Once I have a bit more information from you, I’ll be able to guide you further.
Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.
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