Add a new device to synchronize with Microsoft Outlook

Question

Add a new device to synchronize with Microsoft Outlook

Michelle Walker-Wade, MOL 10

How do I add a new mobile device to synchronize with Microsoft outlook using a 3rd party app?

helen ryan 0 Reputation points

2025-07-30T22:34:00.6133333+00:00

I have the same question - works on new laptop but will not load my emails into Outlook on iPad or iPhone
Joe Moran 0 Reputation points

2025-08-05T04:40:54.46+00:00

Hello I am unable to add my New Android mobile phone to my Microsoft 365 & email account, message says " We are unable to add a andoid device to your account at this time"

Please advise if this is fixable with phone or on my DELL laptop running Windows 11

1 answer

Your answer

helen ryan 0 Reputation points

2025-07-30T22:34:00.6133333+00:00

I have the same question - works on new laptop but will not load my emails into Outlook on iPad or iPhone
Joe Moran 0 Reputation points

2025-08-05T04:40:54.46+00:00

Hello I am unable to add my New Android mobile phone to my Microsoft 365 & email account, message says " We are unable to add a andoid device to your account at this time"

Please advise if this is fixable with phone or on my DELL laptop running Windows 11

Answer 1

Vy Nguyen 3,165 Microsoft External Staff Moderator

Hi @Michelle Walker-Wade, MOL,

Good day! Thank you for reaching out to Microsoft Q&A forum and sharing your experience.

I understand how important it is to have your emails, calendar, and contacts up-to-date across all your devices, and I want to make this process as smooth as possible for you.

To provide guidance that best fits your situation, I would like to clarify a few details with you:

Are you planning to use the official Microsoft Outlook app, or a third-party email application on your new device?
Are you trying to move your Outlook email, calendar, and contacts from your previous phone to your new phone?
Is your email account a personal Microsoft account (such as Outlook.com) or a work/school account through Microsoft 365?
Which device and operating system are you using? For example, an Android phone, iPhone, iPad, or Windows device.
Are you currently experiencing any specific issues or error messages during the sync setup?

Once I have a bit more information from you, I’ll guide you through the next steps tailored to your setup.

Please feel free to share the relevant details at your convenience. Your information will help make the setup process straightforward and efficient for you.

Looking forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Michelle Walker-Wade, MOL 10 Reputation points

2025-07-28T18:43:11.06+00:00

I'm currently using a 3rd party app on a 2019 LG-ThinQ. My new device will be a 2025 Moto Power. My Microsoft 365 outlook account is a business account I subscribe to via GoDaddy.

I keep seeing instructions that we need to use the new authentication process, but not much saying what the process is. When I follow these IMAP instructions for incoming, the error message says "Account cannot be authenticated. Update settings and try again." I don't know what's wrong with the settings.

Any help you can provide is much appreciated.
Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator

2025-07-30T19:48:45.1833333+00:00
Hi @Michelle Walker-Wade, MOL,

Good day! Thank you for your information.

I truly understand how important it is to get your email working smoothly, especially when switching to a new device. I’m here to help make this process easier for you.

Based on your message, you're using a Microsoft 365 business account through GoDaddy, and you're moving from a 2019 LG-ThinQ to a 2025 Moto Power. You're seeing an error when trying to set up your account using IMAP, and you've heard about a new authentication process but haven’t found clear steps. Let’s walk through it together.

Visit the website mysignins.microsoft.com and sign in with your work or school account.

Navigate to Security info.

Click Add sign-in method.

Select Microsoft Authenticator.

Follow the on-screen prompts to set up the Authenticator app on your new device.

If you are unable to sign in or receive codes on both devices, please contact your organization's IT department and request them to revoke multi-factor authentication (MFA) for your account.

Advise your IT department to refer the Microsoft document: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator

2025-08-01T16:18:33.7866667+00:00

Hi @Michelle Walker-Wade, MOL,

Good day! I hope this message finds you well.

It's been a while since our last conversation, and I wanted to check in on how things are progressing with the issues we've discussed. Have you had a chance to review the answers we have provided?

If there is anything else, I can help you, please don't hesitate to get in touch. I would be happy to help.

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator

2025-08-04T16:27:49.2966667+00:00

Hi @Michelle Walker-Wade, MOL,

Good day! I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Add a new device to synchronize with Microsoft Outlook

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