Share via

Copilot Vision Not Connecting - Persistent "Something Went Wrong" Error

Sergey Yusupov 25 Reputation points
2025-07-28T15:47:21.3466667+00:00

Hello Microsoft Support Team,

I'm experiencing an ongoing issue with Copilot Vision not connecting. Each time I try to activate the feature, I get the following error message: "Something Went Wrong. That's on me, there was an error. Try reconnecting." When I click “Reconnect,” it simply loops back to the same error and never loads successfully.

I've tried resetting Edge to default settings, disabling all browser extensions, clearing cache and cookies, and ensuring all software is up to date. Unfortunately, none of these steps have resolved the issue.

Could you please advise on any additional steps or provide assistance in resolving this error?

Thank you in advance for your support.

Best regards

Sergey

Microsoft Edge | Other | Windows 11
0 comments
Accepted answer
  1. Bryan-V 3,355 Reputation points Microsoft External Staff Moderator
    2025-07-29T06:28:27.8766667+00:00

    Dear Sergey Yusupov,

    Thank you for reaching out to the Microsoft Q&A.

    I’m truly sorry for the frustration you’re experiencing with Copilot Vision not connecting. I can see how persistent this "Something Went Wrong" error must be, especially after you’ve already tried resetting Edge, disabling extensions, clearing cache and cookies, and ensuring everything is up to date.

    You could try some methods below to see if it can fix your issue:

    1. Check VPN or Proxy Settings: Try disabling your VPN or proxy temporarily then reconnecting
    2. Use InPrivate Mode in Edge:
      • Press Ctrl + Shift + N to access New InPrivate Window
      • Try launching Copilot Vision
    3. Try a different network: Switch to another Wi-Fi or mobile hotspot to rule out network-specific issues

    If none of these steps resolve the issue, it may be necessary to escalate this to our support team for more in-depth assistance. You can contact Microsoft Support directly through the Microsoft Support page or by using the "Get Help" app on your Windows device. They’ll be able to investigate further and provide personalized help.

    To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

    Best regards, 

    Bryan Vu | Microsoft Q&A Support Specialist 

    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Richard Forster 0 Reputation points
    2025-07-29T09:29:37.0766667+00:00

    Hi Bryan,

    I’ve also been experiencing this issue this morning. Just to confirm, I’ve already tried the following steps:

    • Cleared cache and cookies
    • Disabled browser extensions
    • Tried accessing Copilot Vision using both Edge and Chrome
    • Tested on different machines
    • Connected via VPN and also tested without VPN

    Despite these efforts, I’m still encountering the same error:

    Something went wrong. Try reloading the page. If the problem persists, contact your admin. Session ID: 33181520-6c5d-11f0-abe8-81f12f30fe1b

    Is there a known issue with Copilot currently being investigated? If there’s anything else I can try in the meantime, I’d appreciate your guidance.

    Best regards,

    Rich

  2. Sebastian Marin 0 Reputation points
    2025-08-28T08:58:49.1766667+00:00

    same issue for the last month on multiple devices. If the issue needs so many actions taken by users, that means that you need to fix it, not us.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.