Teams Badge notification always shows at least 1 notification, but cannot find what it is for or dismiss

Question

Teams Badge notification always shows at least 1 notification, but cannot find what it is for or dismiss

Lori Collins 25

New Teams, Windows 11 24H2:

In task bar, I cannot dismiss notification badges. for Teams.

I have gone to Activity, there are no unread messages in any tabs.

I have marked all as read, even though I cannot find any that are unread.

In Settings in Teams I have turned off all notifications I can find.

How can I clear the Teams Notification Badge? I have multiple users in our organization complaining about this.

Lori Collins 25 Reputation points

2025-07-28T20:39:03.55+00:00

I have also tried resetting the application, no improvement.
Pascual Benito 0 Reputation points

2025-08-27T17:34:21.35+00:00

I was having similar issue and going to [Activity --> Mark all as read] also hadn't cleared the issue, but what did work was going to [Chat --> Mark all as read] and the annoying lingering notification finally disappeared. I had incorrectly assumed that Activity was sort of a catch-all bucket that included unread Chats, but apparently not, so give that a try before trying all the more involved steps described below.

1 answer

Your answer

Lori Collins 25 Reputation points

2025-07-28T20:39:03.55+00:00

I have also tried resetting the application, no improvement.
Pascual Benito 0 Reputation points

2025-08-27T17:34:21.35+00:00

I was having similar issue and going to [Activity --> Mark all as read] also hadn't cleared the issue, but what did work was going to [Chat --> Mark all as read] and the annoying lingering notification finally disappeared. I had incorrectly assumed that Activity was sort of a catch-all bucket that included unread Chats, but apparently not, so give that a try before trying all the more involved steps described below.

Answer 1

Vy Nguyen 3,165 Microsoft External Staff Moderator

Hi @Lori Collins,

Good day! Thank you for reaching out to Microsoft Q&A forum and sharing your detail.

I understand how important it is to have clear and accurate notifications across your organization, and I am here to assist you with detailed steps to address this.

Please follow the instructions below carefully. These have helped many users resolve similar badge notifications:

You can enable and open the Windows Chat App

Press Windows + I to open Settings.
Go to Personalization and select Taskbar.
Under Taskbar items, make sure the toggle for Chat is turned ON.
Click the Chat icon on the taskbar to open the Chat app.

You can try to clear Notifications in the Chat App

In the Chat window, find the ... (More actions) button at the top-right corner and click it.
Select What’s new from the menu.
Review and clear any notifications you find here. This often clears the persistent notification badge in Teams because the two apps share notification information.

You can manually clear the Teams Cache

Close Microsoft Teams completely, including from the system tray next to the clock.
Press Windows + R, type %appdata%\Microsoft\Teams and press Enter.
In the folder that opens, open the Cache folder and delete all files inside.
Restart your computer and then sign back in to Teams.

Reinstall Microsoft Teams (if the badge persists)

Go to Settings > Apps > Apps & features, locate Microsoft Teams, and select Uninstall.
Download the latest version of Teams from the official Microsoft website and install it.
Restart your computer and sign in again.

If you find these steps helpful, please proceed accordingly. If the notification badge remains after trying them, it may be related to a known issue that Microsoft is actively working to resolve in future updates.

Please feel free to reach out for further assistance or if you would like detailed guidance for any of these steps. We are here to support you.

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Lori Collins 25 Reputation points

2025-07-29T13:42:30.41+00:00

Chat is is disabled in our tenant. We are using New Teams, not Classic Teams, so cannot clear the cache as those folders do not exist any more. Have reset Teams app, 3 notifications still showing. Have turned off all notifications , closed Teams and reopened, still there.
Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator

2025-07-29T19:44:21.26+00:00
Hi @Lori Collins,

Good day! Thank you for your updated.

I appreciate the information about Chat being disabled in your tenant and your use of the New Teams experience. I understand how important it is to maintain clear and up-to-date notifications for your users, and I am here to assist with tailored steps aligned to your environment.

Please review the following instructions carefully. These steps address the specific situation where cache folders are not accessible, and Chat integration is disabled:

Sign Out from All Instances of Teams

Have your users sign out of Teams on all devices, including desktop, mobile, and web versions.

Once signed out everywhere, they should sign back in on their primary desktop client.

This step helps synchronize notification status across devices and remove persistent badges.

Keep Windows 11 and Teams Client Updated

Ensure that Windows 11 is fully updated by going to Settings > Windows Update and installing available updates.

Confirm that the Teams desktop client is running the latest version, as Microsoft regularly releases updates that improve notifications and address related issues.

Submit a Support Request to Microsoft if Badges Persist

Since your tenant has Chat disabled and is using New Teams, and given the cache clearing method is not available, persistent badge issues may be due to a backend matter that Microsoft is actively addressing.

Please consider opening a support ticket via your Microsoft 365 Admin Center or Teams Admin Center to report this issue for further assistance and escalation.

If you need help creating the support ticket, you can follow the steps outlined here: Get support - Microsoft 365 admin | Microsoft Learn

Please let me know if this approach suits your current situation or if you need any additional guidance. We are committed to helping you achieve a smooth Teams experience.

Thank you again for your patience and for choosing Microsoft Q&A forum. Please let me know if there’s anything else I can assist you with. I’m here to support you every step of the way.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Ruwim.B 1,440 Reputation points Volunteer Moderator

2025-07-29T20:30:47.13+00:00

The New Teams app cannot access the cache folder at the %appdata%\Microsoft\Teams folder because this folder is not used by the New Teams application. The correct location of the Cache folder of the New Teams application is:

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-administration/clear-teams-cache

Please, don't post instructions based on outdated/wrong information.
Lori Collins 25 Reputation points

2025-07-29T20:33:31.0133333+00:00

Thanks. I didn't post the outdated info, someone else did. I pointed out that information was for Classic Teams and we were using New Teams.

Thanks!
Ruwim.B 1,440 Reputation points Volunteer Moderator

2025-07-29T20:37:45.2733333+00:00

Sorry, my comment was not to you but to Vy Nguyen Microsoft agent.
Lori Collins 25 Reputation points

2025-07-29T20:38:49.5+00:00

We're cool Ruwim.B !
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Vy Nguyen 3,165 Reputation points Microsoft External Staff Moderator

2025-07-30T20:41:46.1466667+00:00

Good day @Lori Collins, @Ruwim.B,

Thank you, Lori, for the update, and my sincere thanks to Ruwim.B for the support in sharing the solution with our Microsoft customer. I truly appreciate your collaboration and dedication.

I would like to check in and see if there has been any improvement, or if the issue still persists.

Your feedback will help us better understand the current status and assist you more effectively. Please feel free to reply with any updates or questions. We’re happy to support you every step of the way.

Thank you again for your patience and for choosing Microsoft Q&A forum.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Lori Collins 25 Reputation points

2025-08-26T20:46:51.7166667+00:00

I still have 1 notification on my badge, as do 2 of my co workers, and the user that want's the issue fixed has 3. Cannot find how to clear these. We do not have Chat enabled in our tenant.

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Teams Badge notification always shows at least 1 notification, but cannot find what it is for or dismiss

1 answer

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