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Need to reset Family organizer

Keigh Dickerson 0 Reputation points
2025-07-29T23:32:03.2666667+00:00

Hello My name is Keigh, and I set up a Microsoft Family account and my personal email (PII removed@gmail.com) is set up for my son and I input his age at 8 years old and now all of my accounts are locked due to curfews/parent controls. I believe it is the same email for the family organizer and so I am unable to act as the family organizer and make any changes. Can you help? I do not know what to do

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
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  1. Kai-H 1,910 Reputation points Microsoft External Staff Moderator
    2025-07-30T04:05:21.1+00:00

    Hi Keigh Dickerson,

    Welcome to Microsoft Q&A.

    Sorry for this unwanted situation regarding your Microsoft Family Account parental control issue. This issue may stem from using your personal email as both the family organizer account and your child's account. This is causing your organizer account to be treated as a child account, locking you out due to restrictions.

    Here are some workarounds that you can try to resolve this issue:

    Using another organizer account:

    You can ask other family organizer(s) (e.g. your wife's account) to access Microsoft Family Safety and disable the relevant permissions.

    Leave and rejoin the family group:

    You can choose to leave the family group and have your family organizer reinvite you as an organizer, this should fully disable parental controls.

    Contact Microsoft Support

    In case the given steps don't work, reach out to a Microsoft Agent for further assistance.

    • Go to Contact Microsoft Support
    • Enter account.
    • Click on Get Help.
    • Click on Contact Support.
    • Select Microsoft 365 and Office and Manage my subscription
    • Click on Chat with a support agent in your web browser

    Hope this helps. Feel free to get back if you have other questions.

    Best regards,

    Kai Ho | Microsoft Q&A Specialist 

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