Azure "Sing-in failed" (tenant has been blocked due to inactivity)

Question

Azure "Sing-in failed" (tenant has been blocked due to inactivity)

Igor Vilghelm 0

Hi,

I‘ve got „Sign-in failed“ error.

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: eab50895-a677-4544-87b0-9e10d5bf4a00 Correlation ID: 4ad34a1c-e476-4265-aa41-3481e8e59c56 Timestamp: 2025-07-29 06:36:28Z

How to unblock my tenant?

https://login.microsoftonline.com/ivilghelmsigmatelas.onmicrosoft.com/

******@sigmatelas.lt

Igor Vilghelm 0 Reputation points

2025-07-30T08:31:32.22+00:00

"This tenant has been blocked due to inactivity". Is it possible to unblock?
Jerald Felix 4,695 Reputation points

2025-07-30T08:38:35.4966667+00:00
Igor Vilghelm Yes, it is possible to unblock an Azure tenant that has been blocked due to inactivity, but only under certain conditions.

Here’s what you should know and do:

Microsoft blocks “inactive” tenants as part of their lifecycle management policies to optimize resources and for security reasons.

When a tenant is blocked for inactivity, an admin (global administrator) typically receives email notifications with instructions or warnings before the tenant is blocked.

To request unblocking:

The tenant admin must follow any instructions included in Microsoft’s notification email (check both inbox and spam folders).

If you don’t find any relevant emails, or if the email doesn’t include self-service unblock instructions, you must contact Microsoft Support directly from the Azure Portal or Microsoft 365 admin center. Provide the tenant name, associated email, and explain the situation.

Microsoft will review your case. If the tenant meets criteria for unblocking (such as being within a retention or grace period), they can reactivate it. If the tenant is past the allowed recovery period, unblocking may not be possible, and data may have been deleted.

Act quickly: The longer a tenant remains blocked, the higher the risk that it cannot be recovered. Data and resources might be permanently deleted after a certain period.

Best Regards,

Jerald Felix
Raja Pothuraju 32,395 Reputation points Microsoft External Staff Moderator

2025-07-30T13:17:54.8633333+00:00
Hello Igor Vilghelm,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 32,395 Reputation points Microsoft External Staff Moderator

2025-08-01T11:49:37.5366667+00:00

Hello Igor Vilghelm,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.

2 answers

Your answer

Igor Vilghelm 0 Reputation points

2025-07-30T08:31:32.22+00:00

"This tenant has been blocked due to inactivity". Is it possible to unblock?
Jerald Felix 4,695 Reputation points

2025-07-30T08:38:35.4966667+00:00

Igor Vilghelm Yes, it is possible to unblock an Azure tenant that has been blocked due to inactivity, but only under certain conditions.

Here’s what you should know and do:

Microsoft blocks “inactive” tenants as part of their lifecycle management policies to optimize resources and for security reasons.

When a tenant is blocked for inactivity, an admin (global administrator) typically receives email notifications with instructions or warnings before the tenant is blocked.

To request unblocking:

The tenant admin must follow any instructions included in Microsoft’s notification email (check both inbox and spam folders).

If you don’t find any relevant emails, or if the email doesn’t include self-service unblock instructions, you must contact Microsoft Support directly from the Azure Portal or Microsoft 365 admin center. Provide the tenant name, associated email, and explain the situation.

Microsoft will review your case. If the tenant meets criteria for unblocking (such as being within a retention or grace period), they can reactivate it. If the tenant is past the allowed recovery period, unblocking may not be possible, and data may have been deleted.

Act quickly: The longer a tenant remains blocked, the higher the risk that it cannot be recovered. Data and resources might be permanently deleted after a certain period.

Best Regards,

Jerald Felix
Raja Pothuraju 32,395 Reputation points Microsoft External Staff Moderator

2025-07-30T13:17:54.8633333+00:00

Hello Igor Vilghelm,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 32,395 Reputation points Microsoft External Staff Moderator

2025-08-01T11:49:37.5366667+00:00

Hello Igor Vilghelm,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.

Answer 1

Hello Igor Vilghelm,

If you’re seeing an “Azure sign-in failed” error with a message that your tenant has been blocked, it means your organization’s Azure account has run into a serious issue—usually related to billing, compliance, or a security problem.

Here’s what you can do:

Check Email for Details: Microsoft should have sent an email to the tenant admin explaining why access was blocked. Look in your inbox (and spam/junk folder) for any recent messages from Microsoft Azure.

Contact the Admin: If you’re not the main admin, reach out to your organization’s Azure or IT admin. Only the person listed as the global administrator in Azure Active Directory can resolve this.

Resolve the Cause: The most common reasons for a block are unpaid bills, security violations, or policy issues. If it’s a billing problem, update your payment information or settle outstanding invoices in the Azure Portal.

Open a Microsoft Support Ticket: If you’re unsure why you’re blocked or can’t solve it from your side, go to the Azure Portal (using another tenant or a different admin account) and open a support ticket. Microsoft Support can help you understand the reason and guide you through the steps to restore access.

Stay patient—once the issue is identified and resolved, tenants are typically unblocked within a few hours to a couple of days. If your services are business-critical, mention that when contacting support for a faster response.

Best Regards,

Jerald Felix

Igor Vilghelm 0 Reputation points

2025-07-30T08:26:48.88+00:00

"tenant has been blocked due to inactivity"

Answer 2

Raja Pothuraju 32,395 Microsoft External Staff Moderator

Hello Igor Vilghelm,

The issue you were facing occurred because authentication for your Azure tenant has been blocked due to inactive for over 200 days. To resolve this, we reached out to the Product Group team internally. They have since unblocked your tenant, and please check and confirm, if you are able to access it successfully or not.

Federico Lugetti 0 Reputation points

2025-08-28T20:15:03.0566667+00:00

Hi, I've got the same exact issue and I can't access Azure.

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: ef284bdf-afb3-48de-b9b2-a01ef9425100 Correlation ID: 6eb6748a-4eab-4b60-81f6-63d75b2e94cf Timestamp: 2025-08-28 20:04:30Z

Can you help me unblock my tenant as well?

Thanks

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Azure "Sing-in failed" (tenant has been blocked due to inactivity)

2 answers

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